Customer Relations Coordinator I

Schedule appointments

• Manage, reschedule or cancel appointments while maintaining HIPPA compliance.

Answering Calls

• Answer incoming voice and/or chat calls, make outbound calls, and/or provide pre-appointment instructions.

Verify Patient Registration Information

• Verify patient registration information (i.e. demographics, insurance, etc.) and make the necessary updates when applicable.

Transcribe Faxed Paper Orders

• Transcribe faxed paper orders into electronic orders that feed into our electronic medical record system EPIC for imaging appointments when applicable.

Call Processing

• Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes to meet monthly budgeted volume goals, service levels and abandoned rate.

Customer Service

• Provide first call resolutions to patients’ inquiries and/or requests.

Qualifications

• A High School diploma or an equivalent is required.
• Direct experience working in a consumer experience environment either face to face or over the phone required (Minimum 1 year).
• Previous experience in a medical office or Patient Access Center highly preferred.