Customer Relations Clerk I

About the role

This is a clerical position that requires working well with others. It involves routine office work and includes the use of skills acquired through experience, education, or on-the-job training.

Responsibilities

• Absorbs payments from customers, including processing, batching, and keying payments received in the mail and the night drop.
• Processes financing payments for water/sewer assessments.
• Processes bank deposits and performs the bank run.
• Runs delinquency reports and processes notices.
• Runs turn-off reports, processes, and orders turn-offs.
• Processes all return checks, including notifications and turn-offs.
• Maintains return-check reports and processes "cash only" accounts.
• Processes account refunds.
• Loads, unloads, and processes reports on meter boxes.
• Prints and dispatches work orders to field staff.
• Updates work orders on customer accounts.
• Reviews and edits accounts monthly.
• Processes, prints, and sorts bills for mailing.
• Manages temporary service including monthly billing.
• Handles annexed accounts.
• Maintains meter inventory.
• Processes, files, and maintains customer cards and work orders.
• Performs other related duties as assigned.

Requirements

• A comprehensive knowledge of principles of cashiering and the ability to make accurate mathematical computations is required.
• Must be able to courteously interact with customers and handle irate customers.
• Should be able to understand and follow complex oral and written instructions.
• Must be able to learn assigned tasks readily and adhere to prescribed routines.
• Must be able to read, speak, and write English.

Qualifications

• High school diploma, GED, or equivalent is required.
• Bilingual (Spanish speaking) is preferred.

Skills and Abilities

• A comprehensive knowledge of principles of cashiering and the ability to make accurate mathematical computations is required.
• Must be able to courteously interface with customers and deal with irate customers.
• Must be detailed and multi-task oriented.
• Should be able to understand and follow complex oral and written instructions.
• Ability to learn assigned tasks readily and adhere to prescribed routines.
• Ability to read, speak, and write English.

Benefits

The Village of Palm Springs offers a complete benefits package, including a pension plan, health, dental, and life insurance, group life insurance, and paid holidays. Personal leave time accrues weekly from hire date and may be used after six months.