Customer Relations Associate I (Ongoing Recruitment)

About The Role

We're actively recruiting for this opportunity and are excited to connect with candidates who are interested in making an impact at ARC. If your experience aligns with what we're looking for, we encourage you to apply today. Our team reviews applications on an ongoing basis, so applying early is encouraged. We look forward to learning more about you!

Customer Relations Associate I - Product Support (CRA I)

• Provide exceptional customer service based on the quality assurance call monitoring standards.
• Multitask efficiently, i.e., working on multiple computer applications while responding accurately to customer’s telephone inquiries and/or emails.
• Enter all customer inquiries into the call/problem tracking system (CRM) in a timely, detailed manner, while demonstrating strong business writing skills.
• Resolve complex and difficult problems and issues with customers.
• Provide ideas and feedback to management and coworkers about front-line situations during team meetings.

Qualifications

• A High School Diploma required; some college a plus.
• Previous call center experience desired.
• Bi-Lingual Spanish/English preferred.
• Proficient with Microsoft Office and/or general computer skills.
• Ability to type quickly.

What You'll Get To Do

• Meet, or exceed Key Performance Indicators (KPIs) monthly.
• Enter all customer inquiries into the call/problem tracking system (CRM) in a timely, detailed manner, while demonstrating strong business writing skills.
• Resolve complex and difficult problems and issues with customers.
• Provide ideas and feedback to management and coworkers about front-line situations during team meetings.

What We Can Offer You

• Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented.
• We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
• We offer WorkFlex. WorkFlex is ARC’s hybrid work program which offers eligible employees the flexibility to work from home while also requiring in office workdays throughout the year to foster collaboration and connection throughout the organization.
• We’ve designed WorkFlex to enable employees to succeed and thrive while maintaining strong connections to one another and ARC - both of which are critical to our shared success.
• We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.

EEO M/F/D/V

Females and Minorities Encouraged to Apply