Customer Quality Representative - Any ADM US location

Job Summary

The Customer Quality Representative within the Carbohydrate Solutions platform, specifically Ethanol, will act as the liaison between customers and internal departments such as manufacturing sites, transfer terminals and warehouses on all relevant quality-related matters. The role provides quality-based support for the ADM commercial, sales, customer service and production teams.

Role responsibilities

• Provide global quality support and technical expertise for Ethanol among other ADM Carbohydrate Solutions associated products
• Participate in ASTM and other industry organizations; provide additional guidance on export regulations for various product lines and TTB requirements specific for Ethanol
• Handle incoming quality requests from customers, end users and sales managers with an aim towards a high level of customer satisfaction
• Liaise between customers and internal departments as applicable on all relevant quality related matters
• Identify and manage risks in cooperation with plant quality department, as well as food and feed safety managers, understanding established risk assessments
• Communicate with customer base on all facets of quality, regulatory and food safety details including, but not limited to, product specifications, analytical details, questionnaires, applications, food safety plans, applicable regulations and product quality issues
• Document any customer complaints, and act as liaison with Business Managers, General Managers, Research, Operations, Legal and Regulatory to take required course of action; communicate with customer to ensure full resolution of complaint, including final letter to customer
• Assist Product Stewards, business, and sales managers with relevant projects
• Master information systems as needed to effectively perform tasks
• Respond to customer requests for standard/non-standard documentation and questionnaires as needed

Job Qualifications

• Bachelor’s degree required, in a science discipline preferred
• Minimum of 5 years with quality or technical related experience preferred
• Ability to understand technical properties and functionality of ingredients
• Strong organizational skills, including excellent written and verbal communication skills
• Developed interpersonal techniques, customer focused
• Ability to prioritize and work independently with minimal supervision; effectively plan, organize, and execute own activities