Customer Quality Engineer II

Key Responsibilities

• Develop Quality Assurance Processes: Establishes and maintains quality assurance protocols to ensure compliance with customer specifications and industry standards.
• Analyze Quality Issues: Identifies, investigates, and resolves customer quality problems by applying technical expertise and systematic problem solving techniques.
• Collaborate with Cross Functional Teams: Works closely with engineering, production, and customer service departments to address and mitigate quality related challenges.
• Maintain Quality Documentation: Creates and updates comprehensive quality reports and documentation to track performance metrics and support continuous improvement initiatives.
• Provide Team Guidance: Offers informal mentorship and support to new team members, enhancing their understanding of quality engineering practices and fostering team development.

Key Skills

• Quality Assurance: Expertise in ensuring products meet quality standards and customer requirements.
• Root Cause Analysis: Skilled in identifying and addressing the underlying causes of quality issues.
• Process Improvement: Proficient in evaluating and enhancing manufacturing or service processes to boost quality and efficiency.
• Data Analysis: Adept at interpreting quality data and metrics to inform decision making.
• Technical Documentation: Competent in creating and maintaining detailed quality reports and documentation.
• Customer Relationship Management: Ability to manage and communicate effectively with customers regarding quality concerns.
• Problem Solving: Strong capability to resolve quality related issues using technical expertise and judgment.
• Communication: Skilled in explaining complex quality information clearly to team members and stakeholders.
• Statistical Process Control (SPC): Knowledgeable in applying statistical methods to monitor and control processes.
• Cross functional Collaboration: Effective in working with different departments to achieve quality objectives.

Pay

Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Customer Quality Engineer II Estimated annual base pay: $75,000.00 (minimum) - $97,000.00 (midpoint) - $120,000.00 (maximum)

Benefits

• All members included in annual cash bonus opportunity.
• 401(k) match (4.5%)
• Annual Woodward stock contribution (5%)
• Tuition reimbursement and Training/Professional Development opportunities for all members
• 12 paid holidays
• Industry leading medical, dental, and vision Insurance upon date of hire
• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave
• Paid parental leave
• Adoption Assistance
• Employee Assistance Program, including mental health benefits
• Member Life & AD&D / Long Term Disability / Member Optional Life
• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care
• Flexible Spending
• Voluntary benefits, including: Home / Auto Insurance discounts, Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave