Customer Quality Engineer

About the role

The Customer Quality Engineer will oversee quality assurance processes for customer orders, ensuring products meet client specifications and standards.

Responsibilities

• Develop, implement, and maintain quality assurance protocols to ensure compliance with industry standards and customer specifications for refractory and alloy metals.
• Serve as the primary point of contact for customer quality inquiries, specification requests, addressing concerns, complaints, and providing updates.
• Investigate quality issues and non-conformances, performing root cause analysis and implementing corrective and preventive actions.
• Maintain accurate records of customer quality agreements, change control requirements, and customer feedback.
• Collaborate with sales, commercial, production, engineering, procurement, and planning teams to integrate customer quality standards into manufacturing and delivery processes.
• Provide customer-specific training and support to staff on quality standards, procedures, and best practices.
• Identify opportunities for process improvements and contribute to initiatives aimed at enhancing product quality and customer satisfaction.

Qualifications

• Bachelor’s degree in engineering (metallurgy, material science, chemistry, or chemical engineering preferred)
• Four to five years of experience in a Quality-related role working with metals
• Strong knowledge of quality management systems AS9100D and/or ISO 9001:2015 and industry standards relevant to semiconductor and aerospace applications
• Proficient in statistical process control (SPC), root cause analysis, and problem-solving methodologies
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and customers
• Detail-oriented with strong analytical skills and a commitment to quality
• Proficient in Microsoft Office Suite and quality management software
• Experience with using SAP and/or similar systems