Customer Project Manager, Hyperscale

About the role

This is a high-visibility role at the heart of Equinix’s most strategic growth engine. As a Hyperscale Customer Project Manager, you will own the end-to-end delivery of large, complex deployments for our most important global customers — spanning multiple sites, regions, and internal teams. You will operate with significant autonomy, engage at executive level with customers and internal leadership. This is an opportunity to shape how Equinix delivers at hyperscale — and to build a career at the intersection of infrastructure, cloud, and AI.

Responsibilities

• Project Delivery & Execution
  • Lead large-scale, cross-functional, multi-site, and cross-regional customer deployments from initiation through to closure
  • Own and actively manage comprehensive project schedules, deployment plans, and end-to-end lifecycle milestones
  • Identify, manage, and mitigate delivery risks, dependencies, and in-flight changes, communicating impact clearly to customers and internal stakeholders
  • Proactively surface timeline risks early and drive resolution with urgency and rigour
• Customer & Stakeholder Management
  • Serve as the primary customer interface throughout deployments, maintaining an executive-level presence and trusted-advisor relationship
  • Lead regular governance meetings with customers and internal partners, covering progress, risks, decisions, and milestone tracking
  • Deliver clear, timely, and professional communications — updates, issue notices, and project close-out documentation
  • Build strong, lasting relationships with customer stakeholders and cross-functional internal teams
• Escalations & Issue Resolution
  • Independently manage standard and mid-level escalations; partner with senior management on complex issues
  • Drive resolution with professionalism and persistence, holding internal teams accountable for commitments and outcomes
• Cross-Functional Leadership
  • Coordinate effectively across sales, operations, design, construction, and external vendors to align delivery efforts
  • Facilitate clear, consistent communication across all delivery teams and remove blockers proactively
• Continuous Improvement
  • Capture and apply lessons learned through customer and internal debriefs to improve future deployments
  • Contribute to process improvements and best practice development within the global CSD organisation

Qualifications

Essential

• Demonstrable experience managing large, complex customer-facing projects in a technology or infrastructure environment
• Proven ability to operate with minimal supervision, exercise sound independent judgement, and own delivery outcomes end to end
• Experience engaging and communicating at executive level with enterprise or hyperscale customers
• Strong understanding of data centre environments, colocation products, or large-scale infrastructure deployments
• Excellent written and verbal communication skills
• Highly organised with strong attention to detail, execution discipline, and the ability to manage multiple concurrent workstreams

Desirable

• Previous experience in a hyperscale, xScale, or cloud campus deployment context
• Familiarity with project management tools such as Smartsheet, Tableau, or equivalent platforms
• Formal project management qualification (PMP, PRINCE2, or equivalent)
• Experience with order management, book-to-bill processes, or service delivery operations

Pay

The targeted pay range for this position in the following locations is:

• United States - Dallas Infomart Office: 118,000 - 176,000 USD / Annual
• Canada - Toronto Office: 112,000 - 162,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits:

• Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
• Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
• Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits.

Canada Core Benefits:

• Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members.
• Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA).
• Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits.

Benefits are subject to change and may be subject to specific plan or program terms.