Customer Project Manager, Airframe

What You’ll Do

• Act as the primary point of contact between customers and Crew Chiefs, ensuring clear communication and alignment on project objectives.
• Manage approximately five (5) clients at a time, balancing multiple projects while ensuring high-quality service and on-time delivery.
• Develop and oversee program plans and schedules, ensuring adherence to milestones and operational targets.
• Utilize control systems and reports to measure project progress, including project schedules, budgets, material orders, labor targets, and Contract Change Orders (CCO).
• Identify potential project challenges and implement corrective actions in a timely manner.
• Ensure all company contract commitments are met and executed per customer agreements.
• Cook up technical activities across departments, including production, procurement, quality control, logistics, and administration.
• Obtain customer approvals for work scope changes and overtime as needed.
• Provide alternative solutions and justifications for deviations from the project plan while developing recovery strategies.
• Drive sales by informing customers about company capabilities, special programs, and pricing incentives.
• Prepare customer quotations and administer warranty claims and special programs.
• Review invoices for accuracy, ensuring proper labor, materials, cost, and contract compliance.
• Investigate and resolve customer concerns and billing disputes in collaboration with internal teams.
• Ensure compliance with company-wide quality, environmental, and Safety Management System (SMS) policies.

Position Requirements

• Minimum 3 years of maintenance project management experience in Aviation.
• Minimum 1 year of Corporate/Business Aviation experience.
• Proficiency with Microsoft Office suite (MS Project/ SharePoint/ Excel/ Outlook).
• Demonstrated ability to lead teams in a matrix environment without direct reporting responsibility.
• Must be authorized to work in the U.S. without sponsorship.
• High School Diploma or GED equivalent.
• Preferrably, experience working with Hawker, Gulfstream, Challenger, Falcon, and/or Embraer corporate aircraft.
• Preferrably, specialized certification(s)/training from a technical school, aircraft manufacturer, OEM supplier, FlightSafety, and/or CAE.
• Preferrably, experience working in a Business Aviation MRO facility.
• Proficiency with Salesforce (CRM).
• Strong business and financial acumen relevant to aviation, billing, and financial statements.
• Excellent verbal and written communication skills, including presentation skills.
• Strong customer relations and conflict resolution skills.

Benefits That Make Life Better

• Relocation and Sign-on Bonus Eligible
• Comprehensive Healthcare Insurance
• 401(k) with a 5% company match, immediately vested
• Paid Time Off accrued from day one
• Quarterly Bonus opportunities
• Health & Dependent Care Flexible Spending Accounts
• Short & Long-Term Disability Insurance
• Life & AD&D Insurance
• Career development and cross-training opportunities

About Us

Raising the Standard of Excellence since 1911 With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.