Customer Program Manager

Primary Responsibilities

• Acts as the single point of accountability and Voice of the Customer for Tier 1 accounts, ensuring alignment between customer commitments and internal execution.
• Leads complex, cross-functional programs and issue resolution efforts across Operations, Quality, Engineering, Supply Chain, and Leadership in high-reliability environments.
• Proactively identifies risks, manages customer escalations, and drives root cause analysis and corrective actions to protect delivery, quality, and customer trust.
• Prepares and delivers clear, credible customer and leadership communications, including reviews, audits, and escalation briefings, with confidence and professionalism.

Minimum Qualifications

• 8+ years of experience in program management, operations, customer operations, or similar roles in a manufacturing or technology environment.
• Proven experience managing Tier 1 or strategic customers in complex, high expectation environments.
• Strong background in cross-functional coordination and issue resolution.
• Demonstrated ability to handle customer escalations and executive level communications.
• Experience operating in regulated industries (Medical Device, Life Sciences, Semiconductor preferred).
• Excellent written and verbal communication skills.
• Bachelor’s degree required.

Pay

The base pay for this position is $111,650 to $166,980 per year depending on the geographic market. Dependents on the position offered, annual bonuses and other forms of compensation may be provided as part of the compensation package.

Benefits

Novanta supports all aspects of your life’s needs. This position provides a full range of medical, financial, and other benefits to make your quality of life better.

About the Role

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.