Customer Pricing Manager

Job Responsibilities

• Lead, develop, and manage a team of Commercial and Strategic Pricing Analysts supporting customer accounts
• Oversee pricing execution and analysis for all customer pricing activities
• Ensure customer pricing strategies align with revenue, margin, and contractual commitments
• Provide direction and oversight on complex, high-value, or high-risk customer pricing decisions and escalations
• Review and approve non-standard customer pricing requests, deviations, and exception scenarios
• Partner with Sales, Contracts, Finance, and Operations leadership to align pricing decisions with customer agreements and commercial strategy
• Ensure compliance with customer contracts, pricing policies, and governance frameworks
• Drive consistency in pricing approaches across customer accounts while maintaining flexibility for bespoke scenarios where required
• Monitor customer pricing performance, margin trends, and risk exposure across accounts
• Support customer audits, pricing disputes, and contract compliance reviews
• Establish priorities and allocate team resources based on customer needs, deal complexity, and business impact
• Mentor and develop team members, including coaching on customer strategy, agreement interpretation, and stakeholder management
• Identify and drive improvements in customer pricing processes, execution, and governance

Requirements

• Bachelor’s degree in finance, economics, mathematics, statistics, or related field preferred
• Progressive experience in customer pricing, contract pricing, or commercial strategy
• Prior leadership or people management experience preferred
• Strong understanding of customer agreements, pricing structures, and commercial risk
• Proven ability to manage complex and non-standard customer pricing scenarios
• Strong analytical, organizational, and problem-solving skills
• Able to influence cross-functional stakeholders and support commercial decision-making
• Excellent written and verbal communication skills
• High level of business judgment and attention to detail
• Able to manage multiple priorities in a fast-paced, customer-driven environment