Customer Platform Senior Manager & Product Owner

Overview

In this role, you will be working in a fast-paced, SAFe Agile environment with a diverse, high-performing team that possesses a true passion for technology, transformation, and outcomes. As a Senior Manager & Product Owner, you will set direction, inspire teams, and foster a culture of accountability, continuous improvement, and outcomes-driven delivery. You will play a critical role in the evolution of Waters’ Salesforce platform, harnessing the power of cloud, big data, and AI for the changing future of Waters field operations across Marketing, Sales and Service.

Responsibilities

• Product Vision and Strategy
• Prioritize and manage the product backlog
• Drive roadmap alignment and successful delivery of features
• Partner with global stakeholders to gather requirements
• Translate business needs into actionable solutions
• Ensure expectations are met through a customer-centric approach and industry best practices
• Lead agile development processes
• Utilize measurable KPI’s to monitor and analyze the performance of Salesforce solutions
• Make data-driven decisions for continuous improvement
• Lead and manage a team of business analysts
• Provide guidance, support, and direction to ensure the successful completion of projects
• Offer coaching and professional development opportunities

Qualifications

• Lead enterprise-wide CRM strategy and roadmap (Salesforce), aligning global, cross-functional business needs
• Deep understanding of the buyer’s journey and end-to-end sales cycle, from lead generation through close
• Articulate a clear, compelling vision and translate it into prioritized, actionable deliverables
• Demonstrate strong business judgment to identify, prioritize, and drive the highest-impact platform enhancements
• Make timely, effective decisions that maintain momentum and move the organization forward
• Partner cross-functionally to make sound product and platform design decisions grounded in business needs, best practices, and industry standards
• Collaborate with IT to define solutions, estimate effort, and manage dependencies, risks, and constraints
• Apply strong analytical and problem-solving skills to navigate ambiguity and resolve complex challenges
• Influence and lead stakeholders across Sales, Marketing, IT, and related functions without direct authority
• Build trusted relationships and foster a high-performing, collaborative team environment
• Navigate complex negotiations and resolve conflicts constructively and efficiently