Customer Operations Specialist

About the role

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Customer Operations Specialist in Virginia Beach, Virginia, to support our fast-growing Voice (MSS) division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. This position has no direct reports.

Responsibilities

• Serve as the first point of contact for customers, vendors, and visitors by providing professional and responsive support via phone, email, and in-person interactions.
• Maintain accurate customer and vendor information while building positive business relationships and delivering excellent customer service.
• Support order management activities, ensuring customer requests and transactions are processed accurately and efficiently.
• Prepare and process customer invoices and assist with billing-related activities.
• Respond to customer inquiries regarding orders, account information, payments, and billing matters.
• Assist with payment processing and account follow-up activities to support timely resolution of outstanding balances.
• Maintain accurate records, documentation, and routine reports to support daily business operations.
• Collaborate with service, operations, sales, and other internal teams to ensure a seamless customer experience.
• Utilize company systems to manage customer information, account activity, and operational records.
• Contribute to a positive, professional, and team-oriented work environment.
• Perform other duties and responsibilities as assigned.

Requirements

• 2+ years of experience in customer service, customer operations, sales support, accounts receivable, collections, or a related administrative function.
• Experience supporting customer accounts, billing, accounts receivable, or payment-related processes is preferred.
• Excellent knowledge and experience using Microsoft Office Products, including Microsoft Word, Microsoft Excel, and Outlook, are required.
• Professional communication in both spoken and written forms within all levels of the organization is required.
• Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision.
• Strong organizational and administrative skills.
• Detail-oriented.
• Discretion; able to handle confidential and proprietary information appropriately.
• High level of integrity.
• Experience in an office setting preferred.

Physical Requirements

• Work onsite at 3440 Chandler Creek Rd #101, Virginia Beach, VA 23453.
• Frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear.
• Lift (overhead, waist level) from the floor, bending.
• Frequently utilize near vision for reading and computer use.
• Occasionally move equipment weighing up to 15 pounds.
• Frequently position self to maintain computers or other equipment as needed.

Schedule

Monday through Friday, 8:00 am–5:00 pm.

Benefits

• Medical, Dental, Vision
• 401K
• Paid Time Off (PTO)
• Holiday Pay
• Education Incentives

About the Company

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to deliver a portfolio of turnkey systems, products, and services—including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA; it’s integral to who we are and extends beyond our customers to our employees, partners, shareholders, and communities.