Customer Operations Representative

About the role

RXO is a leading provider of transportation solutions. We use cutting-edge technology to revolutionize the industry with our extensive network and commitment to solving challenges for shippers and carriers.

Responsibilities

• Support Sales with managing key accounts
• Enter loads and confirm notes about the status of shipments
• Schedule pickup and delivery appointments with warehouses and customers
• Track the status of shipments from inception to delivery and communicate with the customer
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting
• Communicate all shipment, billing, or follow-up issues to the Sales Manager and Carrier Operations Group
• Prioritize the daily workload and focus on account management, including load entry, tracking, and reporting
• Maintain report cards

Requirements

• Excellent verbal and written communication skills
• Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment
• The ability to work in a fast-paced environment

Qualifications

• 1 year of sales or customer service experience
• 1 year of related experience and/or training, and a general understanding of the transportation industry
• Solid attention to detail and follow-up skills with experience identifying and resolving problems

Skills

• Excellent verbal and written communication skills
• Self-motivated work style
• Ability to work in a fast-paced environment
• Experience in sales or customer service
• Attention to detail and problem-solving skills

Benefits

Competitive pay
Paid time off including up to 8 holidays, up to 2 floating Diversity Days, up to 13 days PTO for hourly employees, and up to 15 days PTO for salaried employees, including 40 hours bereavement leave, 16 hours volunteer time, 2 weeks family bonding leave, and up to 40 hours prenatal care leave.
401(k) retirement plan with up to 5% company match
Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
Employee Assistance Program (EAP)
Tuition reimbursement, adoption assistance
Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
Health Reimbursement Arrangement

Pay

$40,000 - $45,000 annually
Actual compensation may vary based on experience and skill set.

Schedule

Flexible schedule to accommodate the needs of the position and the customer base.