Customer Operations Representative

About the role

You are responsible for executing daily operational activities that support customer accounts. You will help maintain strong customer relationships by understanding customer needs, monitoring shipment activity, and ensuring timely and accurate service execution. Your role contributes to account growth, operational efficiency, and overall profitability.

Responsibilities

• Perform load management activities, including entering loads accurately and recording shipment status updates.
• Schedule pickup and delivery appointments with customers and warehouse partners.
• Track shipments from pickup through delivery and communicate updates to customers and internal teams.
• Address issues that arise during shipment execution and maintain transparent, proactive communication with customers.
• Provide spot rates, calculate shipment costs, and assist with quoting opportunities for spot, project, and annual business.
• Support Sales with managing key branch accounts through coordinated service, communication, and operational insight.
• Enter complete and accurate data into the Transportation Management System (TMS) and prepare loads for invoicing.
• Communicate shipment, billing, or follow-up concerns to the Sales Manager and Carrier Operations teams.
• Prioritize daily tasks to ensure timely load entry, tracking, customer communication, and issue resolution.
• Review and monitor customer report cards and performance indicators.
• Accept or decline load offers from the Carrier Sales Group based on capacity, service requirements, and customer needs.

Requirements

Not specified.

Qualifications

Not specified.

Skills

Not specified.

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Pay

TBD

Schedule

TBD