Customer Onboarding Specialist - San Francisco

Key Responsibilities

• Respond to customer inquiries via chat, email, and video calls
• Troubleshoot issues and provide timely, thoughtful solutions
• Escalate product bugs or complex issues to the appropriate internal teams
• Maintain high customer satisfaction and response time standards
• Onboard new customers and lead implementation
• Conduct product training sessions for venue teams
• Ensure successful setup of accounts, workflows, and integrations
• Guide customers to early wins and product adoption

Qualifications

• 2+ years of experience as an Events Sales Manager or in hospitality
• Strong communication skills, both written and verbal
• Comfortable leading video calls and product demos
• Highly organized and detail oriented
• Experience in SaaS or hospitality technology is a plus