Customer Onboarding Manager

Responsibilities

• Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion.
• Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.
• Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices.
• Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement.
• Facilitate on-time onboarding through project management of all stakeholders involved.

Qualifications

• 3+ years in a customer onboarding role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains.
• Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague.
• Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks.
• Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
• High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients.
• Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers.