Customer Onboarding Manager
Deel is the all-in-one payroll and HR platform for global teams, combining HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. We support every worker type in 150+ countries, helping businesses scale smarter, faster, and more compliantly. Our team of 7,000 spans over 100 countries, speaks 74 languages, and drives continuous learning and innovation.
About the role
You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll onboard clients and set them up for durable relationships with Deel to enable long-term success. You will serve as a trusted advisor, providing strategic guidance during the onboarding phase on operational and product-related issues while advocating for clients internally. You’ll facilitate on-time onboarding through project management of all stakeholders involved.
This role is ideal for a passionate business builder who thrives on tackling complex, ambiguous problems and driving real impact. You’re a talented generalist comfortable diving into data, managing cross-functional projects, and collaborating in a high-performance team.
Responsibilities
- Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform for a diverse set of clients, ensuring timely completion.
- Product Expertise: Become a Deel expert and a go-to resource for customers and internal colleagues by deeply understanding our products, industry trends, and competitive landscape.
- Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Align customer use cases with Deel’s best practices.
- Problem Solving: Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to customers and internal peers, driving continuous improvement.
- Team Contribution: Collaborate closely with internal teams such as Customer Experience & R&D. Support team members for collective success and contribute to developing and documenting implementation processes and best practices.
Qualifications
- 3+ years in a customer onboarding role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains.
- Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or colleague.
- Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks.
- Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
- High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients.
- Driven, quick-thinking, and thrive in a fast-paced, challenging environment. Excel in an autonomous work setting, prioritizing tasks and identifying blockers.
Bonus Points
- 3+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company. Proficiency in HR, Payroll, Benefits, Project Management, or Fintech is a plus.
- Experience working with clients and team members from multiple countries and across multiple time zones.
- Skilled in tools such as JIRA, SFDC, G Suite, Gainsight.
- Fluent in English, with fluency in an additional language being a plus.
Pay
Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Ranges are quoted in USD as a global reference and will be localized to your country’s currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location.
Benefits
- Stock grant opportunities dependent on your role, employment status, and location.
- Additional perks and benefits based on your employment status and country.
- The flexibility of remote work, including optional WeWork access.