Customer & Office Coordinator

You’ve worked a front desk, a service counter, or a busy office where the person in front of you got your full attention. You’re usually the one who catches the detail everyone else missed. Signarama of Charleston is hiring a Customer & Office Coordinator. This is the first person customers talk to when they call or walk into the shop. Most of them already know they want a sign. Your job is to listen, figure out what will work, write the estimate, and turn it into a work order the whole shop builds from. You’ll also handle office work like permits and invoicing. We take on the signs other shops pass on: complex, custom work where one wrong measurement costs real money. What we quote is what customers pay, and the sign goes up looking the way they pictured it, on the day we promised. That’s why customers who could pay less elsewhere keep calling us. This is a full-time, hourly, in-person position at our shop in Mount Pleasant, Monday through Friday, 8:30 - 5:00. What The Work Looks Like A property manager calls about a sign for a new tenant. A walk-in wants something for a grand opening and isn’t sure what’s possible. You ask the questions that get to what they need, suggest a sign that will work, and write up the estimate. Once they say yes, you write the work order clearly enough that design and production never have to guess. Between customers, you help submit permits and track where each one stands, send invoices, file completion photos from finished installs, and check in deliveries. Every job here is custom, so a misspelled name or a wrong number on a work order ends up on a sign. You’ll learn the products and the process on the job, and you’ll take on more as you’re ready. Who Belongs Here When a customer isn’t sure what they want, you keep asking questions until you can picture the sign as clearly as they can.Before a call ends, you read back every name and number, because a customer’s name is the first thing they check on their signInvoices and completion photos get the same care from you as a customer at the counter, because the shop depends on both.Learning how signs are actually built matters to you, and you’re willing to put in the time before taking on bigger projects.Something you haven’t seen before doesn’t stop you. You work out what you can, then bring the rest to the right person with the details already gathered.Showing up on time and ready is a given for you, and on a busy day you keep conversations short and useful. WHY WORK AT SIGNARAMA OF CHARLESTON 401(k) planPaid time off and paid holidaysTraining and mentorship as you learn the sign businessRoom to grow into project management or sales as you learnFull-time and in-person at our Mount Pleasant shop, Monday through Friday Compensation: $21 - $27 hourly Qualifications Required:Strong phone and in-person communication skillsExperience with Microsoft Office and comfort working on a PCAbility to manage several tasks at once without losing track of detailsReliable and punctualWillingness to learn the sign industryNot required:Sign industry experience (a plus if you have it)Sales experienceExperience with CoreBridge or other CRM software Responsibilities Answer phones and greet customers who walk into the shopListen to each customer’s needs and ask the questions that define the full scope of the projectIdentify sign solutions and write up estimatesWrite accurate, complete work orders for design and productionCoordinate with design and production to answer questions on work ordersHelp prepare and submit permits, and keep each permit’s status currentInvoice customers and digitally file completion photosManage shipping and receiving, and label incoming packagesOrder office and production suppliesKeep the showroom and front office organizedProvide administrative support to the owner and sales team as needed