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Jobs · Massachusetts

Customer Master Data Management Senior Manager

Vertex Pharmaceuticals · Boston, MA · 3 wk ago
Hybrid$138k–$206k/yrFull-time

This role reports to the Director of Customer Master & Commercial Data Management in the Commercial Innovation Analytics Operations (CIAO) organization. The Senior Manager supports the Global Healthcare Entity Master system (GHEM), drives the customer mastering process, collaborates with data stewards, and advances data governance at Vertex.

Responsibilities

  • Support the overall global customer mastering program.
  • Partner with IT and other stakeholders to support the commercial data governance process, including data cataloguing efforts (with Collibra).
  • Work closely with a team of data stewards who execute data change requests and other data quality initiatives.
  • Support integrations with CRM systems and other internal systems that depend upon the customer MDM.
  • Act as the data product owner for healthcare entity data within Vertex’s CRM systems.
  • Facilitate the load of HCO/HCP data into MDM and other downstream systems including CRM.
  • Collaborate with Vertex’s Data, Technology, and Engineering (DTE) group to execute technology initiatives.
  • Coordinate the activities of vendor organizations that support MDM and CRM.
  • Train internal teams on MDM-related processes and procedures.

Requirements

  • Bachelor’s Degree (required).
  • Minimum 5 years of direct experience with pharmaceutical data: sourcing, integration, analysis, and reporting.
  • Extensive knowledge of master data management (MDM) processes and experience implementing and managing Informatica MDM or other MDM on-prem/cloud-based solutions.
  • Effective communication with cross-functional stakeholders and comfort working with data, databases, and systems.
  • Familiarity with CRM systems (Veeva/Salesforce), databases/data warehouses (Oracle/Snowflake), SQL, project planning, agile methodologies, tools such as JIRA and Service Now, and performance metrics and reporting.
  • Experience with data governance, data stewardship, and managing data vendors.
  • Understanding of legal/regulatory requirements related to managing sensitive PHI/PII and compliance data (e.g., HIPAA, GDPR, HITECH, Sunshine Act).
  • Demonstrated ability to provide clarity to vaguely defined problems, pragmatic problem-solving, and service delivery.

Experience

Typically requires 4-6 years of relevant experience in a life sciences organization or healthcare industry with pharmaceutical data: sourcing, integration, analysis, and reporting.

Pay

Pay range: $137,600 - $206,400. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary will be based on skills, competencies, experience, and other job-related factors permitted by law.

Benefits

  • Medical, dental, and vision benefits.
  • Generous paid time off, including a week-long company shutdown in the Summer and Winter.
  • Educational assistance programs, including student loan repayment.
  • Generous commuting subsidy.
  • Matching charitable donations.
  • 401(k) retirement plan.

Schedule

Hybrid-Eligible: work remotely up to two days per week or choose On-Site: work five days per week on-site with ad hoc flexibility. Flex status is subject to Vertex’s Policy on Flex @ Vertex Program and may change.

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