Customer Marketing Manager

About the role

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture. About Superhuman Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Superhuman Docs's collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters.

Responsibilities

• Voice of Customer & Advocacy Programs: Recruit and manage an always-on roster of customers across the Superhuman suite of products who are primed to evangelize our brand in campaigns, events and sales conversations.
• Voice of Customer & Advocacy Programs: Produce strategically relevant proof assets — case studies, video testimonials, quotes, etc. — that clearly communicate use cases, outcomes, and product value.
• Voice of Customer & Advocacy Programs: Own the proof asset library for the company, including testimonial capture and tracking, logo rights, internal enablement and approvals, and feedback loops to Product and Marketing teams.
• Customer Story Pipeline: Help prioritize the best customers and use cases for storytelling based on impact, readiness, and strategic relevance — and define the creative vision for how these stories come to life.
• Customer Story Pipeline: Manage end-to-end production for customer stories, from intake and stakeholder interviews through scripting, filming/production coordination, review cycles, and publication.
• Customer Story Pipeline: Apply strong editorial judgment to shape clear, compelling narratives, and maintain a consistently high bar for accuracy, clarity, and credibility across all content and formats.
• Cross-Functional Partnership & Impact: Partner with Sales and CS to understand which proof points are already working in the field and where the biggest content gaps are.
• Cross-Functional Partnership & Impact: Collaborate with Brand, Product, and Revenue Marketing on customer-centered marketing campaigns and initiatives, and improve how customer storytelling supports broader GTM efforts overall.
• Cross-Functional Partnership & Impact: Coordinate with Comms/PR and Content on customer story placement and other owned editorial opportunities (blog, social, whitepapers, etc.)

Qualifications

• 3-5+ years of experience in customer marketing, customer advocacy, or content marketing, ideally in