Customer & Manufacturing Excellence Lead

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

About the role

In this role, you will provide technical, order, and payment-related assistance/support to internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership and improve customer satisfaction. This is an onsite position contributing to the ELSP Division in North America.

Responsibilities

• Ensure resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommend appropriate solutions for customer requests and coordinate with related teams to ensure end-to-end handling (e.g., production capability and scheduling, resourcing, quotes, price lists, invoices).
• Keep customers proactively informed on issue status based on inputs received and clarify their doubts.
• Prepare and analyze regular statistics (e.g., forecast) using available tools, collect additional relevant information, track sales performance against targets, and share insights with management.

Team dynamics

You will join a dynamic and high-performing team where you can thrive.

Requirements

• Bachelor's degree and 3+ years of experience in customer service.
• Strong working knowledge and proficiency with SAP.
• Proficient with MS Excel (intermediate to advanced level) and MS Office.
• Strong verbal and written communication skills.
• Demonstrated commitment to excellence, effective communication, problem-solving, teamwork, customer focus, and a professional attitude.
• Proactive and self-motivated to accommodate numerous customer responsibilities.
• Strong time management and organization skills.

Benefits

For eligible US employees (excludes ABB E-mobility, Athens union, Puerto Rico):

• Health, Life & Disability
  • Choice between two medical plan options: a PPO plan (Copay Plan) or a High Deductible Health Plan (with a Health Savings Account).
  • Choice between two dental plan options: Core and Core Plus.
  • Vision benefit.
  • Company-paid life insurance (2X base pay).
  • Company-paid AD&D (1X base pay).
  • Voluntary life and AD&D (100% employee-paid up to maximums).
  • Short-term disability (up to 26 weeks, company-paid).
  • Long-term disability (60% of pay, company-paid; ability to “buy-up” to 66⅔% of pay).
  • Supplemental benefits (100% employee-paid): accident insurance, hospital indemnity, critical illness, pet insurance.
  • Parental leave (up to 6 weeks).
  • Employee Assistance Program.
  • Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.
  • Employee discount program.
• Retirement
  • 401k Savings Plan with company contributions.
  • Employee Stock Acquisition Plan (ESAP).
• Time off
  • 11 paid holidays.
  • Salaried exempt positions receive vacation under a permissive time-away policy.