Customer Manager Associate

About the role

The Customer Manager Associate will cover the territory and surrounding area they are hired for in a given market. This position reports to the Retail Sales Manager or Senior Customer Manager. The role focuses on developing relationships with store managers and personnel to achieve short and long-term performance objectives at assigned stores within a geographic territory. Activities include wall-to-wall sales coverage such as new item speed-to-shelf, schematic compliance, item and pricing surveys, promotion selling, and product merchandising to drive incremental sales volume. Associate CMs have the same selling duties as others in the job family but focus on less complex small and midsize retailers.

Responsibilities

• Sells promotional programs for displays at independent natural retailers through distributors.
• Sells incremental quantities for display and TPR based on OI programs via distributors.
• Develops relationships with store managers and buyers through strong communication and follow-through.
• Obtains distribution and placement of client new items at independent natural retailers through distributors such as UNFI and/or Kehe.
• Identifies and corrects voids in product distribution or placement.
• Merchandises manufacturer’s products to secure optimal shelf placement.
• Attends retailer resets when requested.
• Completes audits and pricing surveys in stores as requested.
• Communicates competitive and market activity to management.
• Uses provided technology to report on results.
• Sets and reviews performance against objectives with the Sales Manager.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Sales experience.
• Strong interpersonal, organizational, and sales skills with the ability to work effectively with team members, peers, management, and external customers.
• Home space to store samples that are readily accessible and securely stored.
• Basic understanding of Office tools (Outlook, Excel) with proficiency in managing Outlook email and calendar, as well as Excel workbooks.