Customer Management Performance Specialist

About the role

Budderfly is a fast-growth, private equity-backed energy management outsourcing company committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers. Celebrating 5 years on Inc. 5000 America's Fastest-Growing Private Companies list. Recognized in Time Magazine's Best Inventions of 2025.

Fast growing, fast-paced company has an opportunity for a motivated individual to fill the role Customer Management Performance Specialist role. In this position, the successful applicant will be responsible for partnering directly with customers to coordinate their utility onboarding data gathering process.

Responsibilities

• Act as the liaison between the Performance Management team and the Customer Management team to help facilitate billing baseline adjustments to our Average Monthly Usage (AMU) calculations.
• Assist in organizing the workflow for AMU adjustments and normalization activities.
• Participate in weekly reviews of the performance results across the client base that will serve to feed the upcoming adjustments.
• Develop a process to manage AMU adjustments that are fed from all parts of the company and determine prioritization.
• Work alongside the AMU creation team to ensure that the new baseline calculations are properly calibrated to prevent future performance issues and the need for recalculations.
• Maintain a consistent understanding of performance related expectations, installation savings and related KPIs.
• Assign Zoho tickets that are sent to AMU team in relation to adjustments and reviews.
• Load balance and cross train with the AMU creation team.

Qualifications

• 1-3 years of data analysis, financial acumen and an understanding of utility bills.
• Experience in the energy or utility industry strongly preferred.
• Understanding of utility billing, rate structures, and tariffs strongly preferred.
• Strong problem-solving skills and ability to think creatively.
• Demonstrated customer service skills with the ability to collaborate and partner across multiple teams.
• Proficient in MS Office Suite, especially Excel.
• Ability to multi-task, in a fast paced, everchanging environment.
• BS degree preferred.

Pay

Hourly Pay Range: $30.29 ($63,000) - $32.69 ($68,000) based on factors including level of experience, skill set, qualifications, and location.

Benefits

• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vision, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change