Customer Logistics Manager - SET Travel - DTS

About the Role

The Startup Operation members (SET Ops) act as setup consultants, handling all aspects of new Dedicated Transportation Solutions business startups and providing ongoing support to Field Operations. This includes training drivers and managers on basic system operations, aiding in expected roles, and managing day-to-day tasks. The team also participates in writing process documents, system testing, and design-level consulting for new product pieces. Extensive travel (75-80%) is required, with assignments to new business locations across the country for extended periods.

Responsibilities

• Ensure flawless execution and adherence to pre-established customer critical success factors.
• Train drivers and managers on core operations, compliance tracking, driver pay, and customer billing systems.
• Act as an arm of management, answering questions and making quick decisions during the startup phase.
• Train new management teams and Certified Driver Trainer groups.
• Build process flows and provide guidance on operational consistency.

Skills

• Excellent problem-solving, oral, and written communication skills with demonstrated leadership capabilities.
• Ability to create and maintain professional relationships at all organizational levels.
• Independent and team-oriented work ethic with flexibility in a fast-paced environment.
• Multitasking, organization, and time management skills.
• Detail-oriented with strong follow-up practices.
• Knowledge of driver route tools is a plus.
• Ability to create an inclusive and engaged work environment.
• Proficiency in managing Profit & Loss statements (preferred).

Qualifications

• H.S. diploma/GED required; Bachelor's degree in Business, Logistics, or Supply Chain preferred.
• Two (2) years of relevant experience in supply chain, logistics, warehouse, or related field required.
• One (1) year of direct supervisory/leadership experience required.
• Proficiency in MS Office (Word, Excel, PowerPoint, Access) required.
• Advanced knowledge of logistics industry, Customer/Company regulations, and Supply Chain Management components.
• Strong knowledge of Manufacturing and Production required.

Pay

Salaried position with a pay range of $65K to $70K.

Benefits

Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, disability insurance, paid time off, and a tax-advantaged 401(k) retirement savings plan.