Customer Lifecycle Analyst

Join us in pioneering breakthroughs in healthcare for everyone, everywhere—sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth while valuing your unique contributions.

About the role

We are seeking a Customer Account Lifecycle Analyst to manage a territory’s asset records for the lifecycle of the contract and/or T&M service events. This role ensures accurate books and records while enhancing overall customer satisfaction. This hybrid position is available at both our Malvern, PA and Cary, NC offices.

Responsibilities

• Own the order-to-invoice relationship with external customers for assets, service contracts, and T&M events.
• Build relationships with internal partners, including Sales Representatives, Regional Service Managers, and Performance Controlling, to effectively manage your assigned territory.
• Collaborate with the Collections department to resolve invoice disputes and support timely customer payments.
• Support improvement and digitalization projects within the organization, leveraging tools like Robotic Process Automation, PowerBI, and Winshuttle.
• Conduct problem analysis and support corrective actions using RCCA (Root Cause & Corrective Action) tools and methodologies.
• Participate in SAP projects, including gathering business requirements, creating documentation, and supporting User Acceptance Testing (UAT).

Requirements

• 5+ years of professional experience in accounting and/or finance (preferred).
• BS/BA in Accounting, Finance, Business, or a related field (preferred).
• Proficient with MS Office tools (strong Excel skills are essential; experience with PowerApps is a plus).
• Experience working in SAP (preferred).
• Solid understanding of IFRS standards, with the ability to research booking activities, resolve discrepancies, and influence key financial KPIs.

About us

We are a team of more than 72,000 highly dedicated Healthineers in over 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they face. Our portfolio is crucial for clinical decision-making and treatment pathways.

When you join Siemens Healthineers, you become part of a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists who believe in each individual’s potential to contribute diverse ideas. We come from different backgrounds, cultures, religions, and political or sexual orientations, working together to fight the world’s most threatening diseases and enable access to care.

Pay

The base pay range for this position is $55,320 - $76,065. Factors which may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission-eligible position, the commission will be in accordance with the Company's plan and based on individual and/or company performance.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time