Customer Journey Analytics Lead

Key Responsibilities

• Define customer journey metrics, funnel measures, stage progression logic, conversion metrics, and outcome KPIs.
• Translate business questions into analytical frameworks, business logic, and data requirements.
• Partner with stakeholders to define customer journey stages, funnel definitions, and success measures.
• Define KPI calculations, metric definitions, requirements, mapping specifications, and acceptance criteria.
• Work closely with Data Engineering and Analytics Engineering teams to build and productionize analytical data products.
• Support semantic layer development and business-ready data consumption.
• Develop and validate Tableau dashboards, prototypes, and analytical products.
• Reconcile data, validate outputs, and ensure consistency across dashboards and reports.
• Facilitate stakeholder discussions, document decisions, manage feedback, and obtain business alignment.
• Drive delivery across multiple workstreams while managing dependencies and ambiguity.

Required Skills & Experience

• Strong experience defining KPIs, business metrics, calculation logic, and analytical requirements.
• Experience with Customer Journey Analytics, Funnel Analytics, Lifecycle Analytics, Patient 360, or Customer Experience Analytics.
• Ability to translate business questions into technical requirements, metric definitions, and analytical solutions.
• Strong understanding of dimensional modeling, fact and dimension structures, semantic layers, and downstream analytical consumption.
• Experience working directly with Data Engineering, Analytics Engineering, and Visualization teams.
• Hands-on Tableau experience including dashboard design, prototyping, testing, validation, and stakeholder reviews.
• Experience validating analytical data and resolving discrepancies across datasets and reporting assets.
• Strong facilitation, stakeholder management, and cross-functional collaboration skills.
• Excellent communication skills with the ability to engage both technical and business audiences.
• Ability to assume ownership of active initiatives with minimal ramp-up time.

Benefits

• Medical, dental, vision, life, disability, and other insurance plans.
• ESPP (employee stock purchase program).
• 401K program with company match.
• HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, certification prep, and access to technical and leadership courses/books/seminars.
• Certification discounts and other perks to associations like CompTIA and IIBA.
• Dedicated customer service team for questions about benefits and other resources.
• Certified Career Coach.

About the Company

Apex Systems is a world-class technology services business that incorporates industry or insights and experience to deliver solutions that fulfill clients' digital visions. Everforth Apex is a part of the Commercial Segment of Everforth, Inc., and is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.