Customer Integration Associate

Must-Haves

• Bachelor’s degree or equivalent work experience
• Basic understanding of customer integration, industry principles, and terminology
• Knowledge of standard office software and CRM technologies
• Basic understanding of APIs, SFTP, and data exchange processes
• Detail-oriented with the ability to follow structured processes and SOPs
• Experience working with customer integrations, onboarding, or technical support preferred
• Experience working with logistics, shipping, or supply chain platforms preferred
• Familiarity with JSON, XML, or similar data formats preferred
• Prior experience with integration tools or middleware solutions preferred

Benefits

Employees are eligible for a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life and short- and long-term disability coverage
• 401(k) retirement savings plan with company match
• Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
• Two (2) floating holidays per year
• Paid sick leave*
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
• Additional wellness and employee assistance programs

Your Mission In Motion

Support onboarding and integration: Assist customers with installation, setup, and issue resolution throughout the onboarding process from contract signing through go-live.

Coordinate setup and readiness: Manage system setup, data exchange, and operational readiness activities while ensuring customer requirements are accurately documented and implemented.

Manage timelines and customer communication: Track onboarding milestones and deliverables for multiple customers, serve as the primary point of contact for inquiries and updates, provide clear and timely status communication, set expectations, and educate customers on processes, timelines, and requirements to support long-term success.

Resolve onboarding challenges: Identify setup or integration issues, troubleshoot with internal teams, escalate as needed, and ensure customer concerns are handled efficiently and professionally.

Maintain records and process alignment: Keep accurate documentation of onboarding activities, configurations, customer requirements, and integration steps while following established processes.

Improve onboarding materials: Develop or update documentation, guides, and onboarding resources to support a consistent customer experience and process improvements.

Communication and Problem-Solving

You communicate clearly and professionally, explaining technical concepts to non-technical audiences and keeping customers informed throughout onboarding.

You bring strong problem-solving and troubleshooting skills, using established guidelines to identify issues and determine appropriate next steps.

You are organized and detail-oriented, managing multiple tasks and customer priorities in a fast-paced environment.

You follow structured processes and SOPs while developing your understanding of customer integration concepts and professional practices.

You build positive working relationships with customers and internal teams, supporting a smooth transition from sales to operational execution.

Posting Timeline

This job posting is anticipated to remain open for at least 15 days from the date of posting.

Disclosures

Washington state employees are eligible for up to 56 hours of paid sick leave annually.

Lasership, Inc. dba OnTrac

Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace.