Customer Install/Warranty Coordinator

About the role

Ready for a fast‑paced, rewarding role with a great team, amazing perks, and a company that treats you like family? This is an active, collaborative in‑office position (not remote) located at our Toledo office. As part of the Moran family’s network of locations, we offer a stable, supportive family culture where you aren’t just a number—you are the vital heartbeat of our daily operations.

Responsibilities

• Coordinate and manage installation team schedules, mapping out efficient routes to maximize daily productivity while keeping travel distances smart.
• Serve as the main line of communication between homeowners and installation crews, handling scheduling, updates, and customer check‑ins via phone and email.
• Order, confirm, and track purchase orders; manage “loading lists” to ensure crews have every window, door, and accessory they need before leaving the warehouse.
• Maintain a clean, accurate CRM database with seamless data entry and record upkeep.

Requirements

• Previous customer service experience (required); friendly, positive attitude; ability to handle a busy phone line with a smile.
• Strong attention to detail; able to catch small issues before they become big problems.
• Quick learner; ability to master systems rapidly and adapt to a fast‑paced environment. Data‑entry experience is a major plus.
• Reliable, punctual, and collaborative; ready to work closely with office staff and field crews daily.

Benefits

• Health, dental, and vision insurance (major medical coverage).
• Paid time off (PTO) and paid holidays.
• 401(k) retirement plan with matching contributions.
• Generous employee discounts.
• Performance and attendance‑based bonuses.
• Quarterly team‑building events and annual company picnics with sister locations.
• Weekly team meetings that encourage idea sharing and collaborative problem‑solving.