Customer Growth Specialist (SaaS - Brazil)

We are looking for a Customer Growth Specialist (CGS) to onboarding new customers, drive product adoption, and grow a book of business over time. This is a hybrid role that combines Customer Success, Account Management, and consultative SaaS sales. Instead of handing customers from one team to another after the contract is signed, the CGM remains the consistent owner of the relationship. Apply with an English resume. We will only consider applications in English. How This Role Is Unique Work directly with international customers in the new energy and e-mobility infrastructure space Be deeply embedded in a fast-growing SaaS company and teamGain exposure to Customer Success strategy, operations, and future leadership opportunities as the team expands Long-term, stable engagement with high ownership & expanding presence in Brazil Responsibilities Lead onboarding and implementation of operational workflows using Scoop’s technology platformRun regular customer check-ins and performance reviewsIdentify and help advance expansion opportunities in collaboration with account management and sales, demonstrating strong commercial judgment and ownership of growth outcomesAnalyze usage data to identify risks and growth opportunitiesSupport the development of customer success processes and best practicesContribute to internal knowledge sharing and team improvementMaintain a high customer interaction cadence (typically 4–5 customer meetings per day) while driving outcomes between meetings What We’re Looking For 5–10+ years in Customer Success, Account Management, or similar roles in SaaSAt least 3–5 years of experience working with a B2B SaaS company based in Canada, the United States, or another English-speaking marketStrong experience working with international or North American customers High level of organization, responsiveness, and accountabilityAbility to work in a fast-paced environment with quick turnaround expectations and real-time collaborationAbility to manage multiple customers and priorities with strong follow-through, data & process hygiene Strong communication skills in English (written and spoken)Comfort working with structured processes, tools, and remote collaboration environmentsDemonstrated ability to identify and progress revenue opportunities within a customer base (upsell / expansion mindset)Apply with an English resume. We will only consider applications in English. Work Expectations Full-time engagement (40 hours/week)Availability during core overlapping hours with North America This role requires 100% professional focus and commitment to Scoop during working hoursNot suitable for individuals seeking to balance multiple freelance or contract engagementsWe are looking for team members who thrive in a fully dedicated, high-performance environment and want to grow long-term with the company Why Join Scoop Strong product-market fit in a growing industryReal ownership of the customer journey from first conversation to long-term successA compensation model that rewards both new revenue and durable customer relationshipsA book of business that can grow with you over timeDirect impact on revenue, retention, and customer outcomesA team that values execution, learning, ownership, and long-term thinking