Customer Growth Manager

About the role

Nextdoor Customer Growth Managers help SMB advertisers by connecting them with our hyper-local community of neighbors across the United States through our native advertising platform. This hybrid commercial role combines consultative selling, customer success, and account growth responsibilities to help advertisers achieve business outcomes while expanding their investment on the platform. You’ll need a deep understanding of storytelling, experience with social and native advertising, and expertise in digital marketing objectives. The role operates in an AI-first environment where you’ll actively use tools like Claude, Gemini, ChatGPT, and Glean to challenge your thinking and take ownership of AI-assisted outputs.

This is a hybrid role with in-office expectations near our offices in San Francisco, Los Angeles, Chicago, Dallas, New York, and London.

Responsibilities

• Prospect, qualify, and close SMB advertisers through inbound and outbound motions.
• Understand customer objectives and develop tailored advertising solutions.
• Build and manage pipeline, navigate objections, and accurately forecast revenue.
• Own onboarding and accelerate customer success during early lifecycle milestones.
• Provide campaign guidance, platform education, and strategic recommendations.
• Leverage performance insights and AI-powered tools to identify growth opportunities.
• Increase adoption across Nextdoor’s advertising solutions.
• Build trusted customer relationships that drive long-term revenue growth.
• Deliver a high-quality end-to-end advertiser experience.
• Consistently achieve revenue and activity goals.
• Develop scalable playbooks for prospecting, onboarding, and growing SMB advertisers.
• Maintain strong CRM hygiene and leverage Nextdoor’s agentic sales stack to scale execution.
• Participate in in-person Nextdoor events such as trainings, off-sites, volunteer days, and team-building exercises.
• Build in-person relationships with team members and contribute to Nextdoor’s company culture.

Requirements

• 4+ years of experience in digital advertising sales, account management, customer success, business development, or a related customer-facing role.
• Proven track record driving revenue through customer acquisition, retention, and expansion.
• Experience with CRM and prospecting tools (Salesforce, LinkedIn, Pathmatics, or similar).
• Strong consultative selling, communication, and presentation skills.
• Understanding of digital media, platform-based advertising, and full-funnel marketing objectives.
• Strong organization skills with the ability to manage multiple customers and priorities.
• Experience working with SMB customers (local services, home services, retail, professional services, etc.) preferred.
• Passion for building stronger communities and contributing to an inclusive team culture.

Benefits

• Choice of health plans, including a 100% covered employee-only plan option.
• OneMedical membership for concierge care.
• Meaningful equity grant with quarterly vesting (first vest within 3 months of start date).

Pay

Starting base salary for this role is expected to range from $80,000 - $110,000 annually, depending on geographic location, skills, experience, and qualifications. The range may exceed this for candidates whose proficiency exceeds the expected level for the role.