Customer Fulfilment Executive

About the Role

Tangle Teezer is a global brand on a simple mission: to give everyone healthier-looking hair with less breakage since 2007. Our gentle brushes are tools for every hair type—from straight to coily—and every routine, helping you go from detangling and blow-drying to styling. Our products are your daily dose of confidence, ready to take on whatever tangles life throws your way. Tangle Teezer is a proud brand within BIC World, a community of iconic and inventive brands that have created simple, joyful products for over 75 years. As part of BIC World, we're dedicated to reimagining everyday essentials in new, sustainable, and responsible ways. Our culture thrives on a "roll up your sleeves" mindset, empowering self-starters and innovators to take ownership of their careers and make a meaningful, global impact.

Responsibilities

• Attend weekly meetings with Sales, Operations, Supply Chain and US 3PL teams to provide updates on live orders and distribute the Live List to relevant teams
• Be the primary contact for all queries related to assigned accounts, communicating any issues that may impact order fulfilment
• Release sales orders to the US 3PL for packing and despatch
• Provide Sales Team with replenishment dates for out-of-stock SKUs through coordination with Production Planners
• Key Purchase Orders for the Fulfilment Team
• Write Standard Operating Procedures (SOPs) on current ways of working and update as needed
• Provide general administrative support as required
• Update cross references for Customers
• Support analysis of OTIF results for assigned accounts
• Support rework requirements and customer onboarding
• Maintain US goods in transit file updates
• Process US fulfilment centre inbound requests from OEMs

Requirements

• At least one year of experience in a professional office or corporate environment, specifically within Operations, Transport, Supply Chain, or Inventory
• Intermediate-level knowledge of MS software, particularly MS Excel
• Analytical mindset with intermediate Excel skills to solve live issues and support projects in a fast-paced environment
• Ability to review current processes, suggest improvements, implement changes, and support process documentation
• Accountable, works well under pressure, strong time management and prioritisation skills
• Exceptional attention to detail and ability to be agile in a fast-paced environment
• Clear and confident communication skills, with the ability to work effectively across different teams
• Willingness to travel to the 3PL location at least once per quarter, including attending the year-end stock count, plus occasional domestic and international travel as business requires

Preferred Qualifications

• Previous exposure to customer service, order management, operations, supply chain, or logistics
• Experience working with operational data, stock information, purchase orders, or shipment trackers
• Experience in beauty, fashion, apparel, consumer goods, or another fast-moving product environment

Culture & Values

At Tangle Teezer, being part of our PAC means being Proud, Authentic, and Championing each other every day. Proud: We are passionately proud to do things differently, so we perform brilliantly—just like our hair tools. Authentic: We welcome everyone as they are, we bring our true selves to work and show up as who we want to be. Champion: We are champions of one another, our brand, and our environment.

Benefits

• Flexible working hours with core hours from 10am to 4pm
• Hybrid schedule: 2 days in the office, 3 days from home
• 27 days holiday
• 2 volunteering days per year
• 10 days working from any location of your choice
• Flexible public holidays—choose standard public holidays or swap for dates more meaningful to you
• Enhanced family policies
• Supportive Period & Menopause Policies
• 401(k) scheme
• Dental insurance, Vision insurance, and Life Insurance
• Healthcare medical insurance
• Office perks including free breakfasts, snacks, and Happy Hour
• Meeting-free Fridays with early 4:00 pm finish
• Pet-friendly office

Pay

Salary range: $58,000 – $73,000 per year. Performance-related bonus of 10% based on annual salary.

Schedule

Core hours 10am–4pm with flexible start/finish times. Hybrid arrangement: two days in the office, three days remote. Meeting-free Fridays with a 4:00 pm early finish.