Customer Fulfillment Technician

About the role

Nosco is looking for a Customer Fulfillment Technician on our second and third shifts at our Pleasant Prairie, WI facility. As an employee owner in this position, you will be involved in the operation of a carton folding/gluing asset in order to perform the final step of digital folding carton production. The purpose of this position is to work alongside a folder/gluer operator to produce folded cartons in order to meet on time delivery, high quality expectations, and in accordance to all customer specifications in a safe and efficient manner.

This position also packages all products and supplies all customer required documentation. In this role, you will be responsible for following proper procedures, including proper documentation, when performing job responsibilities as outlined in the SOP’s and the GMP Manual.

Responsibilities

• Follow proper procedures, including proper documentation, when performing job responsibilities as outlined in the SOP’s and the GMP Manual.
• Ensure items are labeled and palletized correctly
• Follows direction from folder/gluer operator in gathering necessary components for production run (required forms, cases, supplemental packaging material, etc)
• Acts as a last defense against defects by performing real time checks on the assets/ Identifying problems in a timely manner and altering pressman or leadership to avoid shortages or remakes.
• Packages all product and ensures accurate case and row counts
• Utilizes ERP system to complete required customer documentation, palletizes orders, and performs the release to finished goods when applicable

Requirements

• High school diploma/equivalency required (including the ability to read a ruler, perform basic addition, subtraction, multiplication, and division, and ability to read and comprehend customer specifications for documentation)
• Prior background in manufacturing environment, preferably in a regulated industry and/or that utilizes an ERP system
• An eye for detail and excellent documentation skills
• Physical requirements: Twisting, turning, squeezing, grasping, reaching, reaching over equipment, kneeling, crawling, pulling, extended periods of standing, ability to lift 50 pounds.
• Long periods of concentration.
• Speaking, hearing and vision are also essentials to performing job functions.

Benefits

Nosco offers a full range of medical, dental and vision benefits including HSA/FSA/HCA. Eligible employees may enroll in Nosco’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. We provide a fully paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. Nosco also offers numerous well-being programs, paid parental leave, education assistance, and discount programs with participating partners. As for time off, Nosco’s employee owners enjoy Paid Time Off (“PTO”) as well as paid holidays throughout the calendar year.