Customer First Administrator, Contingent Worker (Irvine)

This is a 12-month temporary assignment in Irvine, California.

About the role

The Customer Service Operations team is seeking a motivated individual to support the Regional Customer First team with lemon law case processing.

Responsibilities

• Prepare and distribute lemon law acknowledgment letters.
• Request repair orders and sales documents from Toyota dealerships.
• Enter repair history and case details into Salesforce and Toyota’s Guest Experience Platform.
• Route customer cases to the appropriate regional team members.
• Assemble and organize documents for Toyota HQ and the Legal Department.
• Partner with dealer personnel, district managers, and field technical specialists.

Requirements

• Gather dealership documents, generate service histories, and analyze repair records.
• Support the Customer First Department at Toyota’s Los Angeles Regional Office in Irvine, CA.
• Highly motivated, organized, and effective in a team environment.
• Strong communication and time management skills.
• Basic proficiency with Microsoft Word, Excel, and Teams.
• 40-hour-per-week role with four days onsite in Irvine, CA, and remote work on Fridays.
• Ability to maintain the highest level of confidentiality.
• Must have the right to work in the United States without requiring sponsorship for employment-based visas or work authorization.

Preferred Qualifications

• Familiarity with California Lemon Law, including Song-Beverly.
• General automotive knowledge.
• Previous dealership experience.
• Experience in an automotive call center or customer relations role.
• Bilingual Spanish communication skills.

Pay

$27.00 - $32.00 per hour.

Benefits

• Medical
• Dental
• Vision
• 401K

Schedule

• 8 AM to 5 PM
• No travel required