Customer Experience Truck Fleet Advocate

Essential Functions & Responsibilities

• Review estimates and repairs for correct warranty processing.
• Seek policy assistance when merited.
• Track failure patterns and pursue resolutions.
• Partner with location Service teams to guide and expedite truck repairs.
• Cook up expedited parts orders, technical and field support, as needed.
• Monitor trucks down for activity.
• Track and expedite campaigns.
• Meet with customers to explain repairs.
• Train customers on proper maintenance, inspection, new technologies and continuing education.
• Support customer maintenance programs.
• Review invoices for accuracy.
• Provide customer technician and driver training on site.
• Virtual technician and connectivity follow up.
• Review PDI/NTP work in process and follow up.
• Account set up and support.
• Quality/factory interface.
• Direct warranty: parts, CPW, etc.

Education and/or Required Experience

• 8+ years of sales experience, product support, or technical product knowledge.
• 1+ years of experience as a technical support lead, such as Lead Technician.

Compensation & Benefits

• Compensation: $60,000-$75,000 base salary.
• Benefits: Medical Insurance, Vision Insurance, Dental Insurance, Life and AD&D Insurance, Disability Insurance, Flexible Spending Account (FSA), 401(k) with company match, Paid Time Off (PTO), Paid Sick Time, Paid Holidays.
• Additional voluntary benefits: Employee Assistance Program (EAP), Accident Coverage, Critical Illness, Cancer Insurance, Pet Insurance, Identity Theft Insurance.

About the Role

TransChicago Truck Group is a family-owned, fast-growing dealership group that values curiosity, teamwork, and growth. This role is perfect for someone who likes to learn by doing and sees the impact of their work every day.

Qualifications

TransChicago is looking for a Customer Experience (CX) Fleet Advocate who will be responsible for facilitating timely communication and repair progress updates to customers. Partnering with our customer base, this role will provide continuous feedback and access to repairs by communicating with the repair facilities enabling effective fleet management operations by our customers.

Skills

The ideal candidate will have 8+ years of sales experience, product support, or technical product knowledge, and 1+ years of experience as a technical support lead, such as Lead Technician.

Benefits

TransChicago Truck Group offers a variety of benefits including an Employee Assistance Program (EAP), Accident Coverage, Critical Illness, Cancer Insurance, Pet Insurance, and Identity Theft Insurance.

Pay

$60,000-$75,000 base salary.

Schedule

N/A