Customer Experience Supervisor
About the role
The Customer Experience Supervisor is responsible for assisting in the operation of a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change, and controlling service activity to ensure all work scheduled is performed to the customer's satisfaction.
Responsibilities
- Assist customers with setting service appointments and keep clients informed of the status of their vehicles in service.
- Open and close work orders in a timely manner.
- Research vehicle recalls, services, and repair information using manufacturers' websites.
- Sell needed vehicle maintenance and repairs in an honest, ethical, courteous, and professional manner.
Requirements
- 3+ years' experience with heavy‑duty dealership and/or diesel service environment.
- Strong working knowledge of dealer business systems (e.g., ADP Dealer System).
- Strong written and verbal communication skills.
- Strong customer service skills.
- Computer and software skills including Microsoft Office Suite.
Benefits
- 8 Paid Holidays and 1 Paid Wellness Day
- Paid Time Off
- Employee Referral Bonus Program
- Medical, Dental, and Vision Insurance
- 401(k) with a Company Match
- Company‑paid training
- Growth and leadership opportunities
About the company
W.W. Williams was founded in Columbus, Ohio, in 1912. Today the W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico, including CT Power and Guaranteed Truck Service. The company offers a full range of industry‑leading products and provides technical/mechanical service and repair, remanufacturing, and warehouse/supply chain management solutions to a varied customer base. Products and services include diesel engines, transmissions, heavy‑duty truck repair, transport refrigeration, power generation, and third‑party supply chain logistics.
Customers include on‑highway truck fleets, off‑highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military, and boat owners. W.W. Williams is one of the nation’s largest sales and service networks of industrial power products, dedicated to providing highly professional service and strong relationships with customers. The company values a welcoming, diverse, and inclusive environment, offering competitive wages, benefits, and opportunities for personal and professional growth.