Customer Experience Supervisor

About the Role

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world's leading off-price retailer.

Responsibilities

• Promote an excellent customer experience
• Oversee a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
• Lead by example by engaging and interacting with all customers, and maintaining a clean and organized store
• Role model outstanding customer service
• Create a positive internal and external customer experience
• Promote a culture of honesty and integrity; maintain confidentiality
• Take an active role in training and mentoring Associates on front end principles
• Train and coach Associates on personalizing the customer experience while promoting loyalty programs
• Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
• Address customer concerns and issues promptly, ensuring a positive customer experience
• Ensure Associates execute tasks and activities according to store plan; prioritize as needed
• Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates
• Provide and accept recognition and constructive feedback
• Partner with Management on Associate training needs to increase effectiveness
• Ensure adherence to all labor laws, policies, and procedures
• Promote credit and loyalty programs
• Support and participate in store shrink reduction goals and programs
• Promote safety awareness and maintain a safe environment
• Perform other duties as assigned

Requirements

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits

• Associate discount
• EAP (Employee Assistance Program)
• Smoking cessation program
• Bereavement leave
• 401(k) Associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union access
• Referral bonuses
• 401(k) match (for those who meet service or hours requirements)
• Medical, dental, and vision insurance (for those who meet service or hours requirements)
• HSA (Health Savings Account) (for those who meet service or hours requirements)
• Health care FSA (Flexible Spending Account) (for those who meet service or hours requirements)
• Life insurance (for those who meet service or hours requirements)
• Short and long term disability insurance (for those who meet service or hours requirements)
• Paid parental leave (for those who meet service or hours requirements)
• Paid holidays, vacation, and sick leave (for those who meet service or hours requirements)
• Auto and home insurance discounts (for those who meet service or hours requirements)
• Scholarship program (for those who meet service or hours requirements)
• Adoption assistance (for those who meet service or hours requirements)

Pay

Starting pay range: $13.75 to $14.25 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.