Customer Experience Supervisor
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. We need to preserve all substantive information, remove boilerplate (EEO, etc). Also remove navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. We need to include sections only when posting has real, specific content for it. So we need to parse the posting. Given posting: - About The Role (section) - Location: KITH, Soho - Status: Full-time - Compensation: $32.00/ hr - Position Summary: ... (multiple sentences) - Responsibilities (section) - Primary Responsibilities: Floor Leadership & Team Development (list) - Customer Experience (list) - Operational Support (list) - Requirements (section) - Experience: bullet points - Skills/Abilities: bullet points - Who You Are (maybe Qualifications? Actually "Who You Are" could be Qualifications or Personal Characteristics. The instruction includes Qualifications as possible heading. We could treat "Who You Are" as Qualifications? Or maybe we can treat "Professional Characteristics" and "Personal Characteristics" as Qualifications. But we need to decide. - Who We Are (company description) - maybe not needed as a section; could be omitted as not required headings. The instruction says we can include sections only when posting has real, specific content for it. The headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. "Who We Are" is not in that list, so we should not create a heading for it. However we could incorporate that info into About the role? Probably better to drop it as it's not required heading and not part of the list. But we need to preserve ALL substantive information; we cannot invent or summarize away detail. If we drop the "Who We Are" paragraph, we lose substantive info about the company. However the instruction says we should only include sections when posting has real, specific content for it, using the given headings. It does not forbid including other content outside those headings; we can just put it as
without a heading. The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't say we cannot have other headings, but we should follow the examples. It says "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So we can include other headings if we want, but better to stick to the given list. However we need to preserve all substantive info; we can include the "Who We Are" paragraph as a
after the sections, without a heading. That seems acceptable. Also we need to remove boilerplate: EEO statement, "All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering any work type other than full on-site, is fraudulent." That's boilerplate/scams warning; remove. Also remove duplicated lines: maybe none. Now we need to format. We'll have:
About the role
Location: KITH, Soho
Status: Full-time
Compensation: $32.00/ hr
[Position Summary paragraph(s)]
But we could combine location, status, compensation into a singlemaybe. However instruction: Use
for prose. So we can put each as separate
or combine. Probably better to keep as separate
for clarity. Then
Responsibilities
- ... each bullet
Qualifications
and include those bullet points. Now "Who We Are" paragraph: we can include as aafter Qualifications, without heading. Now Pay and Schedule: we have compensation already in About the role; we could also create a Pay section if we want, but instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting states Compensation: $32.00/ hr. That's pay. So we could create a Pay section with that info. However we already placed compensation in About the role. The instruction says we should prefer a few substantive sections over many thin ones. So maybe we keep compensation inside About the role rather than making a separate Pay section. That's fine. Schedule: posting says Status: Full-time. That's schedule info. Could be included in About the role as well. Benefits: not mentioned, so we omit Benefits section. Now we need to remove boilerplate: EEO statement and fraud warning. Now produce HTML fragment. We need to ensure we don't include any markdown code fences. Let's craft:
About the role
Location: KITH, Soho
Status: Full-time
Compensation: $32.00/ hr
The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily operations of the store. This role is responsible for guiding the sales team on the floor, ensuring consistent execution of brand service standards, and fostering meaningful customer engagement throughout the store. The Customer Experience Supervisor serves as a leadership presence on the sales floor, coaching team members in real time and helping drive a welcoming, service-driven store environment. This role also supports the execution of customer engagement initiatives, in-store events, and brand activations to ensure customers experience the brand in a memorable and authentic way. Working closely with Store Management, the Customer Experience Supervisor supports operational priorities, helps guide daily team activities, and reinforces the brand vision by consistently modeling strong leadership, service excellence, and teamwork.
Responsibilities
- Provide leadership and guidance to the sales team while maintaining a strong presence on the sales floor.
- Act as a role model for service behaviors, product knowledge, and customer engagement.
- Provide real-time coaching and feedback to team members to strengthen selling behaviors and service standards.
- Help foster a positive, collaborative, and high-performing team environment.
- Guide work activities throughout the day and support team productivity when managers are not present.
- Champion a welcoming and elevated in-store experience that reflects the brand’s service standards and culture.
- Lead by example on the sales floor by actively engaging customers and demonstrating best-in-class service behaviors.
- Coach team members in real time to strengthen selling behaviors, customer interactions, and product storytelling.
- Support the resolution of customer concerns to ensure positive and professional outcomes.
- Assist with the execution of customer engagement initiatives, in-store activations, and brand experiences to ensure they are delivered seamlessly and reflect brand standards.
- Help prepare the team and store environment for special initiatives or activations to ensure customers have a memorable experience.
- Support training and awareness around new customer engagement tools and initiatives that enhance the in-store experience.
- Support the management team in executing operational processes and store priorities.
- Ensure consistency in operational execution and adherence to standard operating procedures.
- Assist with visual merchandising initiatives, inventory activities, and general store operations.
- Maintain a clean, organized, and welcoming store environment.
- Stay informed on store communications, business metrics, and current initiatives.
Requirements
- 2-3 years management experience in retail customer centric environment.
- 1 year+ experience with retail/apparel operations, preferred but not required.
- 1 year+ resolving customer service-related issues.
Qualifications
- Organized and detail orientated
- Effective communicator
- Calm composure in high-pressure situations
- Friendly and welcoming
- Adaptive and proactive
Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators. Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul. The Kinnect Foundation,