Customer Experience & Strategy Manager

Job Duties And Responsibilities

Candidates must be willing to participate in at least one in-person interview. The Customer Experience & Strategy Manager leads the teams serving as our ultimate skill experts. This role oversees Experience Specialist Supervisors and their teams of Experience Specialists to ensure they effectively create actionable recommendations for multi-level stakeholders. Focus centers on high-level project management, proactive relationship building, and driving operational strategy. A core pillar of this role involves developing team ability to leverage AI integration, analyze project data, build compelling project presentations, and prepare for upward career mobility across the corporate landscape.

Skills, Experience And Requirements

• Core Skills and Competencies (What you’ll bring): Ability to communicate effectively in a variety of settings and show a clear connection between vision and action
  Strong project management skills with the ability to lead complex initiatives from discovery to executive presentation
  Ability to convert raw data into actionable information through data analysis and visualization
  High capacity for rapid experimentation and the flexibility to pivot workflows in alignment with evolving tech stacks
  Familiarity with AI productivity tools and an understanding of how to leverage AI-assisted interfaces
  Intermediate proficiency in Google Suite and/or Microsoft Office
• Minimum Requirements
• Minimum Education: Bachelor's degree from a four-year college or university preferred
• Minimum Experience: 2 years of management experience (or equivalent combination of education and experience); 3-5 years of customer service experience, ideally within telecommunications or satellite TV
• Required Technical Skills: Must have at least 2 years of experience with:
• Google Suite and/or Microsoft Office
• Generative AI platforms and productivity tools

Salary Ranges

Compensation: $72,350.00/Year - $103,400.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.