Customer Experience Specialist - Watertown, SD
About the role
Are you passionate about helping people and providing exceptional customer service? Join Midco as a Customer Experience Specialist (bilingual Spanish/English). This is a work‑from‑home full‑time position; all computer and phone equipment is provided. Bilingual Spanish speaking differentials are available, and 5%-15% shift differentials may be offered. Living within the state of South Dakota is required. The role involves multiple shifts totaling 40 hours per week (mid‑morning to late afternoon) with evening and weekend availability essential. You will receive fully paid interactive training to learn, grow, and succeed. As a member of the team, you’ll help redefine customer experience by creating meaningful connections with each customer you serve. As a CX team member, you will create meaningful connections with customers by delivering exceptional experiences in a fast‑paced call center environment. You will build strong relationships while efficiently managing multiple inquiries and resolving concerns related to internet, billing, cable and phone services. Your focus will be on providing accurate, timely and empathetic support while identifying opportunities to enhance customer satisfaction and loyalty. Success requires strong communication skills, resilience, and the ability to manage multiple systems and tasks simultaneously.
Responsibilities
- Connect with customers to provide solutions for product, service and billing inquiries.
- Handle a continuous volume of back‑to‑back inbound and outbound customer calls for extended periods, maintaining efficiency, accuracy, and a high level of customer experience throughout each interaction.
- Deliver exceptional customer experiences