Customer Experience Specialist (Temp-Hire/Part-time/weekends)

Job Description

The Customer Experience Specialist plays a critical role in ensuring a seamless order-to-delivery experience for customers. This position serves as a key liaison between customers, sales, logistics partners, and internal operations teams to ensure accurate order processing, timely shipments, and proactive communication.

The role combines strong customer service skills, logistics coordination, and operational problem-solving to support efficient supply chain execution and maintain high levels of customer satisfaction.

Job Hours

Friday, Saturday, Sunday 12-5pm (remote except for onsite training and meetings)

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field preferred.
• 5+ years of experience in customer service, order management, logistics, or supply chain operations.
• Experience working with ERP systems (SAP, Oracle, NetSuite, or similar). Strong preference for SAP
• Strong understanding of order processing and logistics coordination.
• Experience working with freight carriers and logistics providers preferred.
• Proficiency in Microsoft Office, particularly Excel

Additional Information

All your information will be kept confidential according to EEO guidelines.