Customer Experience Specialist (Sales Associate) - San Francisco

About The Role

The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You’re a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment.

What You Get To Do Every Day

• Client Engagement & Sales Drive Revenue: Actively engage with customers through suggestive selling and deep product knowledge to exceed daily sales goals.
• Proactive Outreach: Perform daily outreach to drive consistent traffic and repeat business.
• Mission-Driven Education: Serve as an expert on The RealReal’s circular economy mission, educating both buyers and consignors on the value of sustainable luxury.
• The Consignment Experience Inbound Strategy: Manage the consignment drop-off experience, setting clear expectations with consignors regarding our process and valuation.
• Quality Control: Meticulously review and catalog luxury items for shipment, ensuring every piece meets TRR’s rigorous standards.
• Relationship Management: Act as a brand diplomat to resolve complex consignor inquiries with a solution-oriented mindset to ensure long-term loyalty.
• Operational Excellence Boutique Standards: Maintain a pristine floor environment through strategic merchandising, replenishment, and adherence to brand aesthetics.
• Store Readiness: Support seamless opening and closing procedures, ensuring the store is always client-ready.

Minimum Requirements

• 1+ years retail experience in a customer or business-facing position.
• Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends.
• Dedication to delivering an elevated experience to both customers and employees.
• Able to problem solve in order to meet the needs of customers.
• A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times.
• Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance.
• Remain calm and professional in the 'grey areas' of retail, utilizing creative partnerships to turn challenging moments into positive client outcomes.
• Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration.
• Able to excel in a dynamic, fast paced environment.

Preferred Requirements

• Previous luxury/consignment retail experience.
• Proficiency with Google Suite and Salesforce.
• Experience using Mac iOS operating system.

Compensation, Benefits, + Perks

• Full Time Benefits: $750/month bonus (at target), Employee Stock Purchase Plan, 401K with Company Match, Medical, Dental, Vision & Commuter Benefits (applicable locations), Paid Parental Leave, 9 Paid Company Holidays, 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work).
• To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity.
• Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.