Customer Experience Specialist (Sales Associate) - Newport Beach

About the role

The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, and client services. You are goal-oriented, customer-obsessed, and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You thrive in a fast-paced, metrics-driven, team environment. Full-time positions require a commitment of 40 hours per week.

Responsibilities

• Client Engagement & Sales
  • Drive Revenue: Actively engage with customers through suggestive selling and deep product knowledge to exceed daily sales goals.
  • Proactive Outreach: Perform daily outreach to drive consistent traffic and repeat business.
  • Mission-Driven Education: Serve as an expert on The RealReal’s circular economy mission, educating both buyers and consignors on the value of sustainable luxury.
• The Consignment Experience
  • Inbound Strategy: Manage the consignment drop-off experience, setting clear expectations with consignors regarding our process and valuation.
  • Quality Control: Meticulously review and catalog luxury items for shipment, ensuring every piece meets TRR’s rigorous standards.
  • Relationship Management: Act as a brand diplomat to resolve complex consignor inquiries with a solution-oriented mindset to ensure long-term loyalty.
• Operational Excellence
  • Boutique Standards: Maintain a pristine floor environment through strategic merchandising, replenishment, and adherence to brand aesthetics.
  • Store Readiness: Support seamless opening and closing procedures, ensuring the store is always client-ready.

Requirements

• Minimum of 1+ years of retail experience in a customer or business-facing position.
• Ability to work flexible hours, including holidays, evenings, and weekends.
• Dedication to delivering an elevated experience to both customers and employees.
• Strong problem-solving skills to meet customer needs.
• A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism.
• Receptiveness to feedback and a drive to improve performance; ability to remain objective when reviewing own performance.
• Ability to remain calm and professional in ambiguous retail situations, using creative solutions to turn challenges into positive client outcomes.
• Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration.
• Ability to excel in a dynamic, fast-paced environment.

Preferred Qualifications

• Previous luxury/consignment retail experience.
• Proficiency with Google Suite and Salesforce.
• Experience using Mac iOS operating system.

Benefits

• $750/month bonus (at target).
• Employee Stock Purchase Plan.
• 401K with company match.
• Medical, dental, vision, and commuter benefits (applicable locations).
• Paid parental leave.
• 9 paid company holidays.
• 18 paid time off (PTO) days (PTO starts accruing on the first day of work).

Pay

The expected hourly rate for this role is $21.00–$25.00. Starting pay is determined by factors including primary work location, candidate skills, experience, market demands, and internal parity.