Customer Experience Specialist- Part Time- Johnston & Murphy

As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers and retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver who can think creatively to resolve issues, and is both empathetic and committed to doing what is right for the customer. Success in this role requires the ability to effectively multitask, manage your work, and quickly learn new software and applications.

Responsibilities

• Provide timely support via phone and e‑mail to customers, retail stores, and other departments concerning orders, shipments, and returns.
• Meet individual and team customer‑focused goals.
• Provide timely feedback regarding system needs, process improvements, website issues, or customer concerns.
• Act as an ambassador for the brand and adhere to an appropriate and effective set of core values.
• Make good decisions based on analysis and knowledge; work with a sense of urgency and move issues to closure.
• Assist with special projects within Retail Operations and E‑Commerce departments.

Requirements

• 1–2 years of customer service/call‑center experience; 1 year of retail experience preferred.
• High school diploma or equivalent; some college preferred.
• Proficient in Microsoft Office, especially Word and Excel.
• Ability to quickly learn new software and applications.
• Excellent verbal and written communication skills.
• Follow procedures with minimal error.
• Ability to manage work and effectively multitask.
• Effective interpersonal skills and a customer‑focused attitude to contribute to team success.

Schedule

Must be able to work a scheduled shift between 7:00 am and 7:00 pm, Monday – Friday, and an occasional Saturday shift from 9:00 am to 2:00 pm.