Customer Experience Specialist, Gallery

What To Expect At Tesla

About the role

The Customer Experience Specialist Gallery plays a crucial role in delivering engaging and educational experiences that enhance the Tesla brand. This role serves as the initial point of contact in Tesla Galleries and the final touchpoint during vehicle delivery, ensuring that each interaction is memorable and impactful.

Responsibilities

• Engage walk-in guests promptly, personally, and with the goal of opening conversations and ensuring they feel welcomed.
• Engage guests in meaningful conversations to understand their background, motivations, and timelines for purchasing a Tesla, building a comprehensive and personalized customer profile.
• Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests.
• Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle.
• Support pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers.
• Provide the highest level of customer service to all current and future owners.
• Perform additional tasks as assigned to meet business needs.

Requirements

• 1+ years of customer service and/or sales experience with a proven track record to meet and exceed goals.
• Passionate about the Tesla Mission and our innovations in the personal transportation industry, keeping up with EV industry trends and local incentives.
• Ability to understand and convey business issues and technical concepts.
• Strong sense of team mentality and reliability.
• Strong communication skills and attention to detail.
• Highly organized, attention to detail, excellent written and verbal communication skills.
• Proficient with Microsoft Office Suite and CRM tools.
• Valid driver's license required.

Benefits

• Competitive pay with the potential for cash and stock awards.
• Comprehensive benefits package including medical, dental, vision, flexible spending accounts, 401(k) with employer match, and more.
• Additional perks such as commuter benefits, employee discounts, and the Tesla Babies program.