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Jobs · Customer Service · Georgia

Customer Experience Specialist – Bilingual English and Spanish

Inclusively · Atlanta, GA · 2 wk ago
On-siteCustomer Service$22.05/hrFull-time

This role is with a major airline partner company, not Inclusively.

About the role

As a Bilingual Customer Experience Specialist on the RES & Care team, you will connect with customers in a fast-paced environment, ensuring they feel heard, understood, and valued. You will actively listen, identify and resolve customer issues, and interact with a globally diverse group of customers and colleagues. Specialists also sell travel-related services, promote credit card vendor partner products, and must adhere to company and U.S. Department of Transportation (DOT) compliance requirements. Future opportunities may include advancing to specialty teams handling complex customer concerns or international ticketing issues. You may also assist customers via social media platforms like Twitter and Facebook.

Responsibilities

  • Actively listen to customers and quickly identify and own their issues.
  • Search for and implement solutions to customer problems.
  • Make quality decisions with attention to detail.
  • Interact with a globally diverse group of customers and colleagues.
  • Sell travel-related services and promote credit card vendor partner products.
  • Adhere to all company and U.S. Department of Transportation (DOT) compliance requirements.
  • Assist customers via emerging social media platforms (e.g., Twitter, Facebook).
  • Prioritize safety, security, and privacy in handling personal data.

Requirements

  • High School diploma, GED, or High School Equivalency.
  • At least 18 years of age.
  • Authorized to work in the United States.
  • Fluent in English and Spanish.
  • Embraces diverse people, thinking, and styles.
  • Prioritizes safety and security of self and others.
  • Flexible to work PM shifts with 2 consecutive days off (likely midweek).
  • Proficient in navigating web-based applications, emails, instant messaging, and internet searches.
  • Demonstrates clear, cheerful, and courteous verbal and written communication with appropriate grammar, tone, and pronunciation.
  • Maintains excellent attendance, performance, self-motivation, and goal attainment.

Preferred Qualifications

  • One year of experience in sales or customer service (helpful but not required).

Pay

$22.05 per hour.

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