Customer Experience Specialist
About the Role
A Customer Experience Specialist at Urban Park Services will work directly on customer resolution in support of remote back-office operations for parking and vehicle-assistance field services, including dispatch, scheduling, billing, records, and customer care. The role focuses on ensuring every handoff in parking service operations clearly shows what is complete, what is pending, and who owns the next step.
Success Measures
The practical outcome is dependable customer resolution: clean records, explicit ownership, timely escalation, and fewer downstream fixes. Success is measured through specialized execution in customer experience within parking service operations.
Responsibilities
- Maintain the workflow by resolving routine issues within approved authority.
- Track and document commitments and next actions for the team.
- Own the escalation of complex cases with sufficient context for the next owner.
- Coordinate and handle assigned customer or client requests.
- Review available case history before responding to ensure informed resolutions.
Qualifications
- Use status updates and issue triage confidently in customer experience execution.
- Apply documentation practices without losing track of exceptions, owners, or deadlines.
- Document decisions clearly so teammates can follow the reasoning.
- Demonstrate sound judgment in problem-solving, especially when escalation is required.
Position Details
This is a full-time, associate-level role. It is 100% remote within the United States.
Pay
Base salary: $40,000–$60,000 per year.
About Execution
Remote execution is considered complete only when customer resolution is accurate, secure, traceable, and ready for the next authorized teammate.