Customer Experience Specialist

Responsibilities

• Respond to customer emails, engage in live chats, and answer phone calls regarding product and order inquiries
• Aid with customer orders, shipping issues, and returns processing
• Be a brand expert and knowledgeable about all products
• Act as a solutions-minded advocate when facing complicated situations
• Communicate with our warehouse and shipping partners to resolve outstanding issues
• Analyze customer feedback and coordinate with management to continuously improve the shopping experience

Requirements

• Background in customer service or sales
• Experience working with Zendesk or a comparable customer service system (preferred)
• Excellent verbal and written skills with strong attention to details
• A customer-first mentality
• Availability for varied hours from Sunday - Thursday or Tuesday- Saturday (holidays may be required)