Customer Experience Specialist

About the role

At LifeNet Health, as the Customer Experience Specialist, you will make an impact by leveraging your expertise, collaboration, and commitment to excellence to help advance our mission of Saving Lives, Restoring Health, and Giving Hope. Through your daily work, you will contribute to innovative solutions, operational excellence, and meaningful outcomes that support donors, patients, healthcare providers, and our communities. Whether driving strategic initiatives, improving processes, supporting customers, advancing research, developing talent, or ensuring quality and compliance, your contributions will help strengthen our ability to transform lives and shape the future of regenerative medicine.

Responsibilities

• Accurately process all allograft tissue orders and returns.
• Coordinate with Finance and Distribution to ensure proper invoicing and fulfillment.
• Address customer concerns while documenting any complaints.
• Provide comprehensive account support to internal and external clients, including participating in an on‑call rotation to handle after‑hours orders and customer service issues, ensuring consistent and reliable service.

Requirements

• 2 years customer service experience in a call center, customer service department, or allied health organization.

Pay

The salary range displayed represents the national base salary range for this position and is provided in good faith to support pay transparency. For positions located in designated higher‑cost labor markets, a geographic pay adjustment may apply above the posted range for eligible positions according to LifeNet Health's current policy. Final compensation will be determined based on factors such as work location, relevant experience, skills, qualifications, and internal equity. Total compensation may also include bonuses, benefits, and other rewards that are not reflected in the posted salary range.