Customer Experience Specialist

Help drivers across America get back on the road. Omaha, NebraskaFull-Time Apply for This Position Join a Company That Makes a Difference At Keyless Entry Remote Inc. (KERI), we believe customer service is much more than answering questions. It is about creating confidence, solving problems, and making someone's day a little easier. Since 2011, we have helped over one million customers save money with high-quality OEM key fobs while providing the trusted information they need to make the right purchasing decisions. Whether a customer has lost their only key, needs help finding the correct replacement, or simply wants expert guidance, you will be the person who helps turn a stressful situation into a positive experience. If you enjoy helping people, solving problems, learning new skills, and working with a supportive team, we would love to meet you. Our Vision To be a leading distribution and retail network, connecting consumers to desired products and information. Our Mission We Enhance The Everyday Driving Experience Through: Quality, affordable productsTrusted informationAn engaging customer experienceA company culture that empowers employees to thrive Everything we do begins with our customers and the people who serve them. Why This Position Matters Our Customer Experience Specialists are the voice of our company. Every phone call, email, chat, and customer interaction helps build trust in our brand. You are not simply answering questions. You are educating customers. You are solving problems. You are creating loyal customers who confidently recommend us to their friends and family. What You Will Do As a Customer Experience Specialist, You Will: Deliver exceptional customer service through phone, email, live chat, text messaging, and social media.Help customers identify the correct key fob for their vehicle.Educate customers about our products, services, and ordering process.Troubleshoot basic questions regarding programming and compatibility.Resolve customer concerns with professionalism and empathy.Process orders, returns, exchanges, and warranty requests.Work closely with our sales, warehouse, purchasing, and product information teams.Look for opportunities to improve the customer experience.Build lasting relationships that encourage repeat business. What Success Looks Like Successful Team Members: Build trust with every customerListen first and solve problems secondCommunicate clearly and professionallyTake ownership of customer concernsPay attention to detailsContinuously learn and improveSupport teammates whenever neededTreat every customer with patience, respect, and kindness Who We Are Looking For We are looking for someone who naturally enjoys helping others. The ideal candidate is: Friendly and positiveDependableSelf-motivatedCurious and eager to learnDetail-orientedOrganizedCalm under pressureA strong communicatorComfortable using computers and technologyA team player who enjoys contributing to a positive workplace If you have ever been described as “the person everyone goes to for help,” you will likely fit right in. What You Will Learn Working at KERI means continuously learning and growing. You will become knowledgeable in: Automotive key fob technologyVehicle compatibilityE-commerceCustomer communicationTechnical troubleshootingInventory managementAI-assisted customer support toolsContinuous improvement principles No automotive experience? That is okay. We will teach you everything you need to know. Career Growth We are committed to developing our people. Many opportunities for advancement come from within our own team. As KERI continues to grow, employees have opportunities to develop careers in: Customer SuccessSalesPurchasingMarketingOperationsProduct InformationTechnologyLeadership If you are willing to learn and grow, we will invest in your future. Benefits We believe great employees deserve great benefits. We offer: Competitive hourly payPaid trainingPaid time offPaid holidays401(k) with company matchTuition reimbursementEmployee discountsCareer advancement opportunitiesModern technology and toolsA supportive, family-oriented work environment Our Culture Our greatest competitive advantage is not our inventory. It is our people. We are committed to building a workplace where employees can thrive professionally and personally. We Believe In: Doing the right thingTreating people with respectWorking togetherContinuously improvingTaking ownershipCelebrating successHelping each other grow Your ideas matter here. Your contributions matter here. Your career matters here. Our Core Expectations You Will Thrive At KERI If You: Put customers firstShow up ready to learnTake pride in your workCommunicate honestlyFollow through on commitmentsEmbrace changeWork well with othersMaintain a positive attitudeLook for ways to improve every day Minimum Qualifications High school diploma or equivalentPrevious customer service experience preferredStrong written and verbal communication skillsComfortable using computers and multiple software systemsAbility to multitask in a fast-paced environmentStrong problem-solving skillsAbility to work independently and as part of a team Ready to Join Our Team? We are not simply hiring someone to answer phones. We are looking for someone who wants to build relationships, solve problems, grow professionally, and help us continue building one of the most trusted names in automotive key fobs. If you are excited about helping people and being part of a company that values integrity, teamwork, innovation, and continuous improvement, we would love to hear from you. Apply today and help us create outstanding customer experiences—one customer at a time. Apply for This Position Complete the form below to submit your information and resume. Complete your application below. Personal Information First Name* (required) Last Name* (required) Email* (required) Phone* (required) Resume Upload your resume file. We accept PDF, Doc, JPG, and PNG files. File or drag files here. Questions Please fill in additional questions. Position applying for:* (required) Previous Employers Please provide experience from the last two years, starting with the most current employer. Employer #1 Name of Employer Location Position Responsibilities Reason for Leaving Employer #2 Name of Employer Location Position Responsibilities Reason for Leaving Please review your information before submitting your application. Customer Experience Specialist Help drivers across America get back on the road. Omaha, NebraskaFull-Time Apply for This Position Join a Company That Makes a Difference At Keyless Entry Remote Inc. (KERI), we believe customer service is much more than answering questions. It is about creating confidence, solving problems, and making someone's day a little easier. Since 2011, we have helped over one million customers save money with high-quality OEM key fobs while providing the trusted information they need to make the right purchasing decisions. Whether a customer has lost their only key, needs help finding the correct replacement, or simply wants expert guidance, you will be the person who helps turn a stressful situation into a positive experience. If you enjoy helping people, solving problems, learning new skills, and working with a supportive team, we would love to meet you. Our Vision To be a leading distribution and retail network, connecting consumers to desired products and information. Our Mission We Enhance The Everyday Driving Experience Through: Quality, affordable productsTrusted informationAn engaging customer experienceA company culture that empowers employees to thrive Everything we do begins with our customers and the people who serve them. Why This Position Matters Our Customer Experience Specialists are the voice of our company. Every phone call, email, chat, and customer interaction helps build trust in our brand. You are not simply answering questions. You are educating customers. You are solving problems. You are creating loyal customers who confidently recommend us to their friends and family. What You Will Do As a Customer Experience Specialist, You Will: Deliver exceptional customer service through phone, email, live chat, text messaging, and social media.Help customers identify the correct key fob for their vehicle.Educate customers about our products, services, and ordering process.Troubleshoot basic questions regarding programming and compatibility.Resolve customer concerns with professionalism and empathy.Process orders, returns, exchanges, and warranty requests.Work closely with our sales, warehouse, purchasing, and product information teams.Look for opportunities to improve the customer experience.Build lasting relationships that encourage repeat business. What Success Looks Like Successful Team Members: Build trust with every customerListen first and solve problems secondCommunicate clearly and professionallyTake ownership of customer concernsPay attention to detailsContinuously learn and improveSupport teammates whenever neededTreat every customer with patience, respect, and kindness Who We Are Looking For We are looking for someone who naturally enjoys helping others. The ideal candidate is: Friendly and positiveDependableSelf-motivatedCurious and eager to learnDetail-orientedOrganizedCalm under pressureA strong communicatorComfortable using computers and technologyA team player who enjoys contributing to a positive workplace If you have ever been described as “the person everyone goes to for help,” you will likely fit right in. What You Will Learn Working at KERI means continuously learning and growing. You will become knowledgeable in: Automotive key fob technologyVehicle compatibilityE-commerceCustomer communicationTechnical troubleshootingInventory managementAI-assisted customer support toolsContinuous improvement principles No automotive experience? That is okay. We will teach you everything you need to know. Career Growth We are committed to developing our people. Many opportunities for advancement come from within our own team. As KERI continues to grow, employees have opportunities to develop careers in: Customer SuccessSalesPurchasingMarketingOperationsProduct InformationTechnologyLeadership If you are willing to learn and grow, we will invest in your future. We Believe Great Employees Deserve Great Benefits. We Offer: Competitive hourly payPaid trainingPaid time offPaid holidays401(k) with company matchTuition reimbursementEmployee discountsCareer advancement opportunitiesModern technology and toolsA supportive, family-oriented work environment Our Culture Our greatest competitive advantage is not our inventory. It is our people. We are committed to building a workplace where employees can thrive professionally and personally. We Believe In: Doing the right thingTreating people with respectWorking togetherContinuously improvingTaking ownershipCelebrating successHelping each other grow Your ideas matter here. Your contributions matter here. Your career matters here. Our Core Expectations You Will Thrive At KERI If You: Put customers firstShow up ready to learnTake pride in your workCommunicate honestlyFollow through on commitmentsEmbrace changeWork well with othersMaintain a positive attitudeLook for ways to improve every day Minimum Qualifications High school diploma or equivalentPrevious customer service experience preferredStrong written and verbal communication skillsComfortable using computers and multiple software systemsAbility to multitask in a fast-paced environmentStrong problem-solving skillsAbility to work independently and as part of a team Ready to Join Our Team? We are not simply hiring someone to answer phones. We are looking for someone who wants to build relationships, solve problems, grow professionally, and help us continue building one of the most trusted names in automotive key fobs. If you are excited about helping people and being part of a company that values integrity, teamwork, innovation, and continuous improvement, we would love to hear from you. Apply today and help us create outstanding customer experiences—one customer at a time. Apply for This Position Complete the form below to submit your information and resume. Complete your application below. Personal Information First Name* (required) Last Name* (required) Email* (required) Phone* (required) Resume Upload your resume file. We accept PDF, Doc, JPG, and PNG files. File or drag files here. Questions Please fill in additional questions. Position applying for:* (required) Previous Employers Please provide experience from the last two years, starting with the most current employer. Employer #1 Name of Employer Location Position Responsibilities Reason for Leaving Please review your information before submitting your application. Join a Company That Makes a Difference At Keyless Entry Remote Inc. (KERI), we believe customer service is much more than answering questions. It is about creating confidence, solving problems, and making someone's day a little easier. Since 2011, we have helped over one million customers save money with high-quality OEM key fobs while providing the trusted information they need to make the right purchasing decisions. Whether a customer has lost their only key, needs help finding the correct replacement, or simply wants expert guidance, you will be the person who helps turn a stressful situation into a positive experience. If you enjoy helping people, solving problems, learning new skills, and working with a supportive team, we would love to meet you. Our Vision To be a leading distribution and retail network, connecting consumers to desired products and information. Our Mission We Enhance The Everyday Driving Experience Through: Quality, affordable productsTrusted informationAn engaging customer experienceA company culture that empowers employees to thrive Everything we do begins with our customers and the people who serve them. Why This Position Matters Our Customer Experience Specialists are the voice of our company. Every phone call, email, chat, and customer interaction helps build trust in our brand. You are not simply answering questions. You are educating customers. You are solving problems. You are creating loyal customers who confidently recommend us to their friends and family. What You Will Do As a Customer Experience Specialist, You Will: Deliver exceptional customer service through phone, email, live chat, text messaging, and social media.Help customers identify the correct key fob for their vehicle.Educate customers about our products, services, and ordering process.Troubleshoot basic questions regarding programming and compatibility.Resolve customer concerns with professionalism and empathy.Process orders, returns, exchanges, and warranty requests.Work closely with our sales, warehouse, purchasing, and product information teams.Look for opportunities to improve the customer experience.Build lasting relationships that encourage repeat business. What Success Looks Like Successful Team Members: Build trust with every customerListen first and solve problems secondCommunicate clearly and professionallyTake ownership of customer concernsPay attention to detailsContinuously learn and improveSupport teammates whenever neededTreat every customer with patience, respect, and kindness Who We Are Looking For We are looking for someone who naturally enjoys helping others. The ideal candidate is: Friendly and positiveDependableSelf-motivatedCurious and eager to learnDetail-orientedOrganizedCalm under pressureA strong communicatorComfortable using computers and technologyA team player who enjoys contributing to a positive workplace If you have ever been described as “the person everyone goes to for help,” you will likely fit right in. What You Will Learn Working at KERI means continuously learning and growing. You will become knowledgeable in: Automotive key fob technologyVehicle compatibilityE-commerceCustomer communicationTechnical troubleshootingInventory managementAI-assisted customer support toolsContinuous improvement principles No automotive experience? That is okay. We will teach you everything you need to know. Career Growth We are committed to developing our people. Many opportunities for advancement come from within our own team. As KERI continues to grow, employees have opportunities to develop careers in: Customer SuccessSalesPurchasingMarketingOperationsProduct InformationTechnologyLeadership If you are willing to learn and grow, we will invest in your future. We Believe Great Employees Deserve Great Benefits. We Offer: Competitive hourly payPaid trainingPaid time offPaid holidays401(k) with company matchTuition reimbursementEmployee discountsCareer advancement opportunitiesModern technology and toolsA supportive, family-oriented work environment Our Culture Our greatest competitive advantage is not our inventory. It is our people. We are committed to building a workplace where employees can thrive professionally and personally. We Believe In: Doing the right thingTreating people with respectWorking togetherContinuously improvingTaking ownershipCelebrating successHelping each other grow Your ideas matter here. Your contributions matter here. Your career matters here. Our Core Expectations You Will Thrive At KERI If You: Put customers firstShow up ready to learnTake pride in your workCommunicate honestlyFollow through on commitmentsEmbrace changeWork well with othersMaintain a positive attitudeLook for ways to improve every day Minimum Qualifications High school diploma or equivalentPrevious customer service experience preferredStrong written and verbal communication skillsComfortable using computers and multiple software systemsAbility to multitask in a fast-paced environmentStrong problem-solving skillsAbility to work independently and as part of a team Ready to Join Our Team? We are not simply hiring someone to answer phones. We are looking for someone who wants to build relationships, solve problems, grow professionally, and help us continue building one of the most trusted names in automotive key fobs. If you are excited about helping people and being part of a company that values integrity, teamwork, innovation, and continuous improvement, we would love to hear from you. Apply today and help us create outstanding customer experiences—one customer at a time.