Customer Experience Specialist
At Keyless Entry Remote Inc. (KERI), we believe customer service is much more than answering questions. It is about creating confidence, solving problems, and making someone's day a little easier. Since 2011, we have helped over one million customers save money with high-quality OEM key fobs while providing the trusted information they need to make the right purchasing decisions. Whether a customer has lost their only key, needs help finding the correct replacement, or simply wants expert guidance, you will be the person who helps turn a stressful situation into a positive experience.
About the role
Our Customer Experience Specialists are the voice of our company. Every phone call, email, chat, and customer interaction helps build trust in our brand. You are not simply answering questions—you are educating customers, solving problems, and creating loyal customers who confidently recommend us to their friends and family.
Responsibilities
- Deliver exceptional customer service through phone, email, live chat, text messaging, and social media.
- Help customers identify the correct key fob for their vehicle.
- Educate customers about our products, services, and ordering process.
- Troubleshoot basic questions regarding programming and compatibility.
- Resolve customer concerns with professionalism and empathy.
- Process orders, returns, exchanges, and warranty requests.
- Work closely with our sales, warehouse, purchasing, and product information teams.
- Look for opportunities to improve the customer experience.
- Build lasting relationships that encourage repeat business.
What success looks like
- Build trust with every customer.
- Listen first and solve problems second.
- Communicate clearly and professionally.
- Take ownership of customer concerns.
- Pay attention to details.
- Continuously learn and improve.
- Support teammates whenever needed.
- Treat every customer with patience, respect, and kindness.
Requirements
We are looking for someone who naturally enjoys helping others. The ideal candidate is:
- Friendly and positive
- Dependable
- Self-motivated
- Curious and eager to learn
- Detail-oriented
- Organized
- Calm under pressure
- A strong communicator
- Comfortable using computers and technology
- A team player who enjoys contributing to a positive workplace
Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong written and verbal communication skills
- Comfortable using computers and multiple software systems
- Ability to multitask in a fast-paced environment
- Strong problem-solving skills
- Ability to work independently and as part of a team
What you will learn
Working at KERI means continuously learning and growing. You will become knowledgeable in:
- Automotive key fob technology
- Vehicle compatibility
- E-commerce
- Customer communication
- Technical troubleshooting
- Inventory management
- AI-assisted customer support tools
- Continuous improvement principles
No automotive experience? That is okay. We will teach you everything you need to know.
Career growth
We are committed to developing our people. Many opportunities for advancement come from within our own team. As KERI continues to grow, employees have opportunities to develop careers in:
- Customer Success
- Sales
- Purchasing
- Marketing
- Operations
- Product Information
- Technology
- Leadership
If you are willing to learn and grow, we will invest in your future.
Benefits
- Competitive hourly pay
- Paid training
- Paid time off
- Paid holidays
- 401(k) with company match
- Tuition reimbursement
- Employee discounts
- Career advancement opportunities
- Modern technology and tools
- A supportive, family-oriented work environment
Our culture
Our greatest competitive advantage is not our inventory—it is our people. We are committed to building a workplace where employees can thrive professionally and personally. We believe in:
- Doing the right thing
- Treating people with respect
- Working together
- Continuously improving
- Taking ownership
- Celebrating success
- Helping each other grow
Your ideas matter here. Your contributions matter here. Your career matters here.
Core expectations
You will thrive at KERI if you:
- Put customers first
- Show up ready to learn
- Take pride in your work
- Communicate honestly
- Follow through on commitments
- Embrace change
- Work well with others
- Maintain a positive attitude
- Look for ways to improve every day