Customer Experience Specialist

Essential Functions

• Research and resolve customer inquiries received by regulatory and government agencies
• Responding to inquiries in a timely and thorough manner in writing
• Collaborating with other departments when necessary to resolve the inquiries
• Identifying potential gaps in processes that may impact business success, quality, or customer experience, and providing recommendations for potential improvements
• Accurately entering information into spreadsheets and databases for tracking, reporting, and analysis purposes
• Adhering to all deadlines and meeting team productivity expectations
• Providing exceptional customer service to ensure retention of the client base, and that customers are recognized properly and satisfied with the outcome to their issue

Requirements

• Excellent communication skills, written and verbal, with the ability to clearly communicate concerns to all levels of management
• Ability to learn, understand and apply policies to everyday tasks of the role
• Strong organizational skills and ability to prioritize workload to meet deadlines
• Analytical and problem-solving skills with strong attention to detail
• Proficiency in Microsoft Office (Word, Power Point, and Excel)
• Team player with a high level of interpersonal skills and can collaborate with other teams in the organization

Qualifications

The ideal candidate will have a Bachelor's or Associate's degree or equivalent work experience in a related field.

Skills

Not specified

Benefits

Continental Finance Company offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday).

Pay

Competitive compensation

Schedule

Hybrid work schedule with three (3) core days in the office and two (2) remote workdays